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2,151

Hotel jobs in United Arab Emirates

Guest Service Agent at InterContinental Fujairah Resort

Guest Service Agent at InterContinental Fujairah Resort
InterContinental Hotels Group
Dhadna
AED 60,000 - 120,000
Urgently required
3 days ago
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Crew Accommodations Agent - AUH - Etihad

Crew Accommodations Agent - AUH - Etihad
Corpay
Dubai
AED 60,000 - 120,000
Urgently required
3 days ago

Assistant Spa ManagerFilled

Assistant Spa ManagerFilled
Dusit Hotels and Resorts in Davao
Abu Dhabi
AED 200,000 - 300,000
Urgently required
4 days ago

Receptionist- ( Arabic Speaker)Filled

Receptionist- ( Arabic Speaker)Filled
Dusit Hotels and Resorts in Davao
Abu Dhabi
AED 60,000 - 120,000
Urgently required
5 days ago

Commercial Director at Waldorf Astoria Dubai International Financial Centre

Commercial Director at Waldorf Astoria Dubai International Financial Centre
Hilton
Dubai
AED 200,000 - 300,000
Urgently required
6 days ago
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Guest Experience Agent at InterContinental Residences Dubai Business Bay

Guest Experience Agent at InterContinental Residences Dubai Business Bay
InterContinental Hotels Group
Dubai
AED 120,000 - 200,000
Urgently required
6 days ago

Director of Operations - Six Senses Dubai

Director of Operations - Six Senses Dubai
InterContinental Hotels Group
Dubai
AED 200,000 - 300,000
Urgently required
7 days ago

Stewarding Attendant

Stewarding Attendant
Fairmont Hotels & Resorts
Dubai
AED 60,000 - 120,000
Urgently required
7 days ago
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Duty Manager - Holiday Inn & Staybridge Suites Business Bay Dubai

Duty Manager - Holiday Inn & Staybridge Suites Business Bay Dubai
InterContinental Hotels Group
Dubai
AED 120,000 - 200,000
Urgently required
3 days ago

Hiring Russian-Speaking Assistant Hotel Contracting Manager, Dubai

Hiring Russian-Speaking Assistant Hotel Contracting Manager, Dubai
Pegas Touristik Travel & Tourism, Dubai
Dubai
AED 120,000 - 200,000
Urgently required
4 days ago

Housekeeping Attendant

Housekeeping Attendant
Radisson Hotel Group Inc.
Ajman
AED 60,000 - 120,000
Urgently required
5 days ago

Housekeeping Attendant

Housekeeping Attendant
Radisson Hotel Group
Ajman
AED 60,000 - 120,000
Urgently required
5 days ago

Security Supervisor

Security Supervisor
Four Seasons Hotel and Resorts Gruppe
Dubai
AED 60,000 - 120,000
Urgently required
5 days ago

Finance Intern

Finance Intern
Marriott Hotels Resorts
Fujairah City
AED 25,000 - 60,000
Urgently required
6 days ago

Housekeeping Supervisor - voco Dubai

Housekeeping Supervisor - voco Dubai
InterContinental Hotels Group
Dubai
AED 60,000 - 120,000
Urgently required
7 days ago

Senior Guest Experience Manager

Senior Guest Experience Manager
Fairmont Hotels & Resorts
Dubai
AED 120,000 - 200,000
Urgently required
7 days ago

Sales Manager

Sales Manager
The Meydan Hotel
Dubai
AED 60,000 - 120,000
Urgently required
7 days ago

Vice President of Sales - Hospitality

Vice President of Sales - Hospitality
The First Group Hospitality
Dubai
USD 120,000 - 180,000
Urgently required
7 days ago

Cost Controller - Waldorf Astoria Ras Al Khaimah

Cost Controller - Waldorf Astoria Ras Al Khaimah
Hilton
Ras Al Khaimah
AED 120,000 - 200,000
Urgently required
7 days ago

Senior Guest Experience Manager

Senior Guest Experience Manager
FAIRMONT
Dubai
AED 120,000 - 200,000
Urgently required
7 days ago

Guest Relations Agent

Guest Relations Agent
Hilton
Ras Al Khaimah
AED 60,000 - 120,000
Urgently required
7 days ago

Night Auditor

Night Auditor
21c Museum Hotels
Dubai
AED 60,000 - 120,000
Urgently required
3 days ago

Night Auditor

Night Auditor
Fairmont Hotels & Resorts
Dubai
AED 60,000 - 120,000
Urgently required
3 days ago

IT Supervisor

IT Supervisor
Pullman Hotels & Resorts
Dubai
AED 120,000 - 200,000
Urgently required
3 days ago

Housekeeping Attendant @ Hotel Indigo Dubai Downtown

Housekeeping Attendant @ Hotel Indigo Dubai Downtown
InterContinental Hotels Group
Dubai
AED 60,000 - 120,000
Urgently required
3 days ago

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Guest Service Agent at InterContinental Fujairah Resort

Be among the first applicants.
InterContinental Hotels Group
Dhadna
AED 60,000 - 120,000
Be among the first applicants.
3 days ago
Job description

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

The InterContinental Fujairah Resort is situated on the shoreline of the exquisite Al Aqah Beach, beneath the spectacular backdrop of the Hajjar Mountains. An exceptional destination where Arabian hospitality meets luxury. With 190 rooms, indoor & outdoor event space, restaurants & bar. With over 30 languages and countries represented by the staff, the hotel weaves together an international five-star resort presence.

What's your passion? Whether you're into knitting, kite flying or karaoke, at IHG we're interested in YOU! We love people who apply the same amount of care and passion to their jobs as they do their hobbies - people who help us create great brands guests love. And we're looking for more people like this to join our dynamic & committed team at the InterContinental Fujairah Resort.

Your Day to Day:

The Guest Service Agent is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. To deliver a great guest experience – a Guest Service Agent will check in and out guests efficiently, and make sure they have all they need for a great stay.

Some of your main role responsibilities are:

  • Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and also returning guests
  • Check guests in, issue room keys, provide information on hotel services and room location
  • Ensure required identification is taken from guests at check-in in line with local legislative requirements
  • Answer phones in a prompt and courteous manner
  • Up-sell rooms where possible to maximize hotel revenue
  • Answer, record and process all guest calls, messages, requests, preferences, questions or concerns
  • Check guests out, including resolving any late or disputed charges
  • Accurately process all cash and credit card transactions using established procedures
  • Issue, control and release guest safe-deposit boxes in line with hotel procedure
  • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
  • Take action to solve guest problems/complaints using appropriate service recovery guidelines
  • Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behaviour to the supervisor or manager on duty
  • May routinely book guest reservations for individuals and/or groups that are requested either by
  • phone or from within the hotel; process cancellations, revisions, and information updates on changes
  • Work as part of a team and communicate with other departments as per hotel procedures to ensure
  • excellent quality and service
  • To have a full working knowledge of the IHG Rewards and Ambassador programs and its benefits taking every opportunity to enroll new members.
  • To be fully involved in IHG Rewards and ICA enrolments and achieving targeted Up-Selling Revenue
  • Ensure that all charges are correctly posted to the guests bills following the standard procedures.
  • Comply in maintaining security of information relating to customers and colleagues in the hotel.
  • Comply with discretionary information keeping
  • Align self with the company values, mission and desired behaviors.
  • Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene, Security and Fire Life Safety as well as emergency and evacuation procedures
  • Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the Line Manager.

Ideally, you'll have some or all of the following competencies and experience we're looking for:

  • High School diploma /Secondary qualification or equivalent.
  • One year front desk/guest service experience strongly preferred.
  • Proficiency in Opera is preferred but not essential.
  • Fluency in English, Russian and other languages preferred.

In return, we offer competitive pay and benefits, and a chance to work with a great team of talented people. Most importantly, we'll give you the Room to Belong.

So what's your passion? Please get in touch if this position matches your skills and interests and tell us how you could bring your individual competenciesby clicking "Apply Online".

We are an equal opportunity employer.

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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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