Lobby Hostess

AccorHotels Middle East; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel group in Dubai is looking for a guest service professional. In this role, you will consistently offer friendly and engaging service, greet guests, and assist with inquiries about hotel facilities. The ideal candidate has previous guest service experience, strong communication skills, and a professional presentation. Knowledge of the Russian language is advantageous. This is an excellent opportunity to join a dynamic team and contribute to guest satisfaction.

Qualifications

• Previous guest service experience required.
• Minimum 1 year relevant experience.
• Excellent communication skills in English.
• Must possess a professional presentation.
• Must possess outstanding guest services skills.

Responsibilities

• Consistently offer professional, friendly, and engaging service.
• Greet all guests and assist regarding hotel facilities.
• Resolve guests' complaints and liaise with the concerned department.

Skills

Guest service experience

Communication skills in English

Professional presentation

Outstanding guest services skills

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

• Consistently offer professional, friendly and engaging service
• Greet all guests as they enter and exit the hotel while ensuring service standards are followed
• Engage in conversation with first time visitors, showing them the lobby and offering directions as required
• Assist guests regarding hotel facilities and promotions in an informative and helpful way
• To follow department policies, procedures and service standards
• To follow all safety policies and procedures.
• Resolveguestscomplaints/requestsandliaisewiththedepartmentconcernedtoensureimmediatelyfollowup
• Reportanyunusualoccurrencesorrequestedtomanager.
• Beawareof the hotelaccidentPreventionPolicies.

Qualifications

• Previous guest service experience required.
• Minimum 1 yearrelevant experience.
• Excellent communication skills in English
• Must possess a professional presentation.
• Must possess outstanding guest services skills and sophisticated verbal communication skills

Additional Information

• Russian languageisan advantage.