Hotel General Manager jobs in United States

• Opportunity to lead the pre-opening and launch of an exclusive lifestyle brand
• International hotel chain with a portfolio of luxury hotels and resorts

About Our Client

Prominent international hotel chain that manages a portfolio of luxury hotels and resorts in destinations worldwide. With over 50 years of experience in the hotel industry, the group is known for its focus on innovation, sustainability, and excellence in customer service. The company is opening a hotel under a brand which aims to offer exclusive experiences that combine luxury, entertainment, and innovative design.

Job Description

Pre-Opening Responsibilities:
During the pre-opening phase, the General Manager will have a crucial role in planning and executing all necessary activities to prepare the hotel for a successful launch:

Coordinate the tasks and teams involved in the hotel's pre-opening, ensuring deadlines are met for the completion of the hotel's construction and renovation.

• Work closely with the design, construction, and architecture teams to ensure that all facilities, services, and systems meet the expected quality standards.
• Plan and coordinate the recruitment process to ensure the hiring of a highly skilled team before the opening.
• Implement training and development programs to prepare staff for all operational, customer service, and cultural aspects of the hotel, aligned with the brand luxury standards.
• Collaborate with the marketing team to create an effective communication strategy to generate expectations in target markets and promote the hotel before its opening.
• Participate in organizing launch events and promotional activities to position the hotel in the market.
• Oversee the implementation of technological and management systems (such as hotel management software, inventory control, and reservation systems) to ensure their successful integration before the opening.
• Supervise the "soft opening" process, testing all services and systems of the hotel with a limited number of guests, to ensure all processes work correctly.

Post-Opening Responsibilities:

• Oversee all daily operations of the hotel, including accommodations, dining, events, spa, recreational activities, and other luxury services.
• Ensure an exceptional guest experience that is consistent with the hotel's luxury offering, from check-in to check-out.
• Maintain quality standards and services in accordance with the Hotel Group protocols and the hotel brand.
• Develop and manage the hotel's annual budget, ensuring cost control and maximizing profitability.
• Manage the hotel's revenue by monitoring occupancy, room rates, and other revenues, implementing strategies to maximize Revenue per Available Room (RevPAR).
• Work closely with the financial department to ensure financial objectives are met.
• Select, hire, train, and motivate a high-quality team, ensuring all staff are aligned with the hotel's service standards and culture.
• Foster a positive and collaborative work environment, promoting the professional development of the team.
• Manage interdepartmental relationships, promoting effective communication between different areas of the hotel.
• Collaborate with the marketing and sales teams to develop and implement commercial strategies that promote the hotel brand and attract high-end guests.
• Oversee relationships with VIP clients, travel agents, tour operators, and strategic partners.
• Analyze market trends and competition to adjust marketing strategies and position the hotel as a luxury reference in the region.
• Implement and promote sustainable environmental practices within the hotel, aligned with the values of the group and the brand.
• Ensure compliance with local and international regulations regarding sustainability, safety, and well-being.
• Ensure guests have a memorable and unparalleled experience during their stay.
• Resolve any guest complaints or requests promptly and efficiently, always aiming for complete customer satisfaction.
• Foster customer loyalty through the implementation of exclusive programs and personalized services.
• Be an agent of change, promoting innovation within the hotel, both in technology and services.
• Continuously evaluate services and facilities, seeking areas for improvement to maintain the exceptional quality brand standards.

The Successful Applicant

Skills and Personality

• Proven ability to lead large and diverse teams, with a focus on human talent development and staff motivation.
• Results and profitability-oriented.
• Ability to work under pressure and in a changing environment.
• Customer-focused: Ability to create a customer-centric culture and provide personalized luxury service.
• Excellent interpersonal and communication skills.
• Innovative attitude: Ability to implement new ideas and strategies aligned with the brand and modern luxury concept.

Requirements

• University degree in Hotel Management, Tourism, or a related field. An MBA or postgraduate degree in business management would be a plus.
• Previous experience as General Manager of 5* Hotels; experience in openings is highly valued.
• Experience working in the United Arab Emirates or the Middle Eastern market is a must.
• Knowledge and experience in budget management, profitability analysis, and revenue optimisation.
• Proficiency in English is essential. Other languages, such as Arabic or Spanish, would be a plus.

What's on Offer

This position offers a competitive salary and you'll have the chance to be part of an innovative and high-profile project within a renowned international hotel chain, leading the opening of a luxury hotel in an exclusive location.