Guest Reservations & Service Specialist

Accor Hotels; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Dubai is seeking a Reservation Agent to ensure seamless guest experiences. You will manage hotel reservations, provide top-notch customer service, and promote additional services to maximize revenue. Applicants should have experience in hotel reservations, strong communication skills, and the ability to handle multiple tasks under pressure. This role offers opportunities for growth and a chance to make a significant impact within the company.

Benefits

Employee benefit card offering discounted rates worldwide

Learning programs through our Academies

Opportunity for talent development

Engagement in Corporate Social Responsibility activities

Qualifications

• Previous experience in hotel reservations or a similar customer service role is preferred.
• Excellent communication skills, both verbal and written.
• Strong attention to detail and organizational abilities.
• Ability to work under pressure and handle multiple tasks simultaneously.

Responsibilities

• Receive and process hotel reservations via phone, email, or online platforms.
• Provide personalized assistance to guests, addressing inquiries and resolving concerns promptly.
• Promote additional services, upgrades, and amenities to maximize revenue.
• Maintain clear and professional communication with guests and colleagues.
• Keep accurate records of reservations, cancellations, and no-shows.
• Address and resolve any issues related to reservations, ensuring guest satisfaction.

Skills

Excellent communication skills

Attention to detail

Customer-focused

Ability to manage multiple tasks

Education

Education in hospitality or a related field

Tools

Opera system

Job description

A leading hotel chain in Dubai is seeking a Reservation Agent to ensure seamless guest experiences. You will manage hotel reservations, provide top-notch customer service, and promote additional services to maximize revenue. Applicants should have experience in hotel reservations, strong communication skills, and the ability to handle multiple tasks under pressure. This role offers opportunities for growth and a chance to make a significant impact within the company.