People and Culture Manager

Accor Hotels; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading international hotel chain in Dubai is seeking an experienced HR Manager to oversee all People & Culture initiatives. The ideal candidate will manage recruitment, provide expert guidance on employee relations, and foster a high-performance workplace culture. A Bachelor’s degree in HR or a related field and proven experience within luxury hospitality are essential. This role offers a unique opportunity to shape the HR strategy for one of the most prestigious hotels in the region.

Qualifications

• Proven experience in HR management, ideally within luxury hospitality.
• Solid knowledge of UAE labor laws, compliance requirements, and payroll processes.

Responsibilities

• Lead all People & Culture initiatives for the hotel.
• Manage end-to-end recruitment for all positions.
• Provide expert guidance on employee relations.
• Oversee HR systems and maintain accurate data.
• Foster a high-performance workplace culture.

Skills

End-to-end recruitment

Employee relations

Performance management

HR operations

Interpersonal skills

Leadership skills

Fluency in English

Education

Bachelor’s degree in Human Resources or related field

Postgraduate degree in Leadership or People Management

Job description

Company Description

We are far more than a worldwide leader. We are 280,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement Joining Accor means embarking on a unique life journey to imagine tomorrow's hospitality. To join our Group, please visit https://careers.accor.com/

Job Description

• Lead all People & Culture initiatives for the hotel, through ongoing operations, ensuring a seamless, high-end employee experience that reflects Sofitel’s values;
• Manage end-to-end recruitment for all positions, delivering an exceptional candidate experience and attracting top talent aligned with the brand;
• Provide expert guidance on employee relations, including investigations, disciplinary procedures, and performance management, ensuring fairness, consistency, and confidentiality;
• Oversee HR systems, maintain accurate data, and generate insightful reports for senior management to support strategic decision-making;
• Foster an inclusive, engaging, and high-performance workplace culture, supporting onboarding, L&D programs, and ongoing employee engagement initiatives;
• Provide leadership and guidance to hotel managers and department heads, ensuring consistent HR practices and high standards of team management across the property;
• Assist with payroll preparation, compliance audits, right-to-work checks, and contribute to wellbeing, CSR (Corporate Social Responsibility), and D&I initiatives.
• Drive broader People & Culture projects, including HR system upgrades, engagement surveys, and global Accor programs, ensuring alignment with company strategy, brand standards, and organizational values;
• Act as a strategic partner to leadership, helping shape the culture, engagement, and talent strategy of the hotel, ensuring the team thrives both during pre-opening and ongoing operations.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field. A postgraduate degree in Leadership or People Management is highly desirable;
• Proven experience in HR management, ideally within luxury hospitality experience;
• Strong expertise in end-to-end recruitment, employee relations, performance management, and HR operations;
• Solid knowledge of HR systems, reporting, and analytics, with the ability to generate actionable insights.
• Deep understanding of UAE labor laws, compliance requirements, payroll processes, and HR best practices;
• Demonstrated ability to foster an inclusive, engaging, and high-performance culture;
• Excellent interpersonal, communication, and leadership skills, with experience managing diverse teams;
• Strategic mindset with the ability to align HR initiatives with business objectives and brand standards;
• Fluent in English;
• High level of professionalism and discretion.