Quality and Executive Support Manager

Hilton Worldwide, Inc.; Ras al-Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global hospitality company in Ras al-Khaimah is seeking a Quality and Executive Support Manager to ensure the highest hotel standards and oversee Executive Office operations. The ideal candidate will have luxury hotel experience, strong communication and leadership skills. Responsibilities include upholding hotel standards, driving guest satisfaction initiatives, and engaging with guests. This role offers a chance to be part of a well-regarded team focused on exceptional service and memorable experiences.

Qualifications

• Experience in luxury hotels, preferably with Forbes Travel Guide knowledge.
• Strong understanding of hotel operations, practices, and procedures.
• Exceptional communication, organizational, and time-management skills.
• Ability to inspire and lead teams, focusing on guest satisfaction.

Responsibilities

• Uphold and elevate hotel standards through audits and reviews.
• Drive guest satisfaction initiatives for exceptional experiences.
• Collaborate with departments to implement solutions.
• Engage with guests to capture feedback and enhance service.

Skills

Luxury hotel experience

Communication skills

Organizational skills

Time-management skills

Leadership

Tools

Microsoft Office

Office management tools

Job description

Job Description - Quality and Executive Support Manager - Waldorf Astoria Ras Al Khaimah (HOT0C9ZI)

Job Number: HOT0C9ZI

Work Locations

Waldorf Astoria Ras Al Khaimah, Vienna Street, Ras Al Khaimah 99999

Overview

The Quality and Executive Support Manager at Waldorf Astoria Ras Al Khaimah is responsible for upholding the highest hotel standards, ensuring they are consistently met and often exceeded. This role also oversees the seamless and efficient operation of the Executive Office.

Responsibilities

• Uphold and elevate hotel standards through audits, SOP reviews, and guest feedback insights.
• Drive guest satisfaction initiatives, ensuring exceptional experiences at every touchpoint.
• Collaborate with departments to address challenges, implement solutions, and maintain Forbes Travel Guide excellence.
• Champion team development and training to embed service excellence and brand values.
• Monitor and report on quality initiatives and guest experience improvements.
• Engage with guests directly to capture feedback and enhance service delivery.
• Oversee Executive Office operations, including special requests, meetings, and documentation.

Qualifications

• Experience in luxury hotels, preferably with Forbes Travel Guide knowledge.
• Strong understanding of hotel operations, practices, and procedures.
• Exceptional communication, organizational, and time‑management skills.
• Proficiency in Microsoft Office and office management tools.
• Ability to inspire and lead teams, with a strong focus on guest satisfaction and quality excellence.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!