Director of Operations – Luxury UAE Hotel Complex

Shangri-La Group; Abu Dhabi; On-site; AED 200,000 - 300,000; Full time

Job summary

A luxury hotel group in Abu Dhabi seeks a Director of Operations to provide strategic leadership across hotel departments. This role is vital in ensuring exceptional guest experiences and achieving brand standards. The successful candidate will possess strong operational management experience with a proven track record in driving service excellence. A bachelor's degree in hospitality management and a minimum of 2 years in a luxury hotel role are required. Competitive benefits and opportunities for personal growth are offered.

Benefits

Competitive benefits

Recognition programs

Colleague stay/travel perks

Structured learning and development pathways

Qualifications

• Minimum 2 years in similar role in luxury hotel operations.
• Proven ability to drive service excellence at a senior leadership level.
• Strong knowledge of UAE hospitality regulations.

Responsibilities

• Oversee daily operations of all hotel departments.
• Drive guest satisfaction and quality assurance.
• Manage departmental budgets and achieve financial targets.
• Lead and develop department heads to build high-performing teams.
• Ensure compliance with UAE regulations and corporate policies.

Skills

Executive leadership

Operational management

Strategic planning

Financial acumen

Communication skills

Stakeholder management

Cultural knowledge of UAE hospitality

Education

Bachelor’s degree in hospitality management or related field

Job description

A luxury hotel group in Abu Dhabi seeks a Director of Operations to provide strategic leadership across hotel departments. This role is vital in ensuring exceptional guest experiences and achieving brand standards. The successful candidate will possess strong operational management experience with a proven track record in driving service excellence. A bachelor's degree in hospitality management and a minimum of 2 years in a luxury hotel role are required. Competitive benefits and opportunities for personal growth are offered.