CCTV Officer

AccorHotels Middle East; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel company in Dubai seeks a Housekeeping Supervisor to operate and monitor the hotel’s CCTV and security systems 24/7. The role demands ensuring compliance with legal standards, coordinating with police and service providers, and maintaining accurate records. Candidates should have at least two years of experience in a similar role in a 5-star hotel and hold a valid SIRA license. This position offers the opportunity to work in a dynamic environment, helping to ensure guest safety.

Qualifications

• Minimum 2 years’ experience in a similar capacity in a 5-star hotel.
• Knowledge of operation of the CCTV system.
• SIRA CCTV Operator License.

Responsibilities

• Monitor and operate all control room systems efficiently.
• Maintain accurate records, including evidential material and written logs.
• Assist in investigations and prepare detailed reports on incidents.

Skills

Good written and verbal communication skills

Computer literate

Education

High school diploma or secondary education

Valid SIRA license issued by Security Industry Regulatory Agency

Tools

CCTV system

Job description

Company Description

We are far more than a worldwide leader. We are more than 240 000 women and men who share something unique. Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences. Yes, we lead the way. But we want to go further, with audacity, with imagination, with passion.

SOFITEL DUBAI the obelisk

Sofitel Dubai the Obelisk is Sofitel’s largest property in the Middle East. The hotel features 595 luxury guestrooms inclusive of 68 suites and 97 serviced apartments in the heart of Dubai. A variety of trendy restaurants and bars including a contemporary Asian restaurant, a Gastro Pub, a French Brasserie and Pool Bar & Lounge bring residents and patrons together to celebrate the French “Joie de Vivre”. Guests have the option to unwind at the Sofitel Spa with L’Occitane and outdoor pools with private cabanas or workout in a fully‑fledged fitness centre. Business travellers have access to 1,589 square metre of meeting space including one state‑of‑the‑art ballroom ideal for the most sought‑after social gatherings.

Part of the Wafi Mall new extension and close to the iconic Raffles Dubai, Sofitel Dubai the Obelisk will infuse the brand’s essence with a perfect balance of modernism and ancient Egypt reflective of the renowned design elements of Wafi. If you are as excited as we are about connecting hearts and showing your guest passion, join us as the next Heartist – Housekeeping Supervisor and help us to make Sofitel Dubai the Obelisk a truly welcoming destination!

Job Description

The Position

To operate and monitor all systems, including CCTV, within the control room in a professional and efficient manner. To ensure integrity, accuracy and confidentiality of all information gained by compliance with Sofitel quality standards and legislation.

Main responsibility

To efficiently operate and monitor the hotel’s CCTV and security systems 24/7, ensuring safety, compliance with legal standards (including DPS regulations), and supporting investigations, while maintaining clear communication, detailed records, and high service standards in line with Sofitel’s values.

KEY ROLES & RESPONSIBILITIES

• Monitor and operate all control room systems efficiently, ensuring compliance with security procedures, legislation, SIRA regulations, and Sofitel's code of ethics.
• Coordinate with police, service providers, and internal departments for proper system usage and effective incident response.
• Maintain accurate records, including evidential material and written logs, following Sofitel standards and legal requirements.
• Report equipment issues promptly and support the security leadership in system maintenance and functionality oversight.
• Uphold control room security, ensure proper data handling as per SIRA regulations, and assist in monitoring CCTV system integrity.
• Deliver courteous communication, promote health and safety awareness, and perform duties in line with Sofitel’s “gentle service” philosophy.
• Conduct regular checks on all field officers to ensure alertness and effective performance of duties.
• Assist in investigations and prepare detailed reports on incidents involving criminal acts, accidents, staff misconduct, or cases concerning guests and staff.
• Monitor hotel staff to ensure compliance with House Rules and closely observe staff under investigation.
• Maintain peace and order within hotel premises, dealing appropriately with trespassers, criminals, or disruptive individuals.
• Provide constant updates to the Director and Assistant manager of Security on all relevant security matters.
• Perform periodic system checks, especially on CCTV systems, and participate in departmental meetings and training; work in rotating shifts to ensure 24/7 CCTV coverage.

QUALIFICATIONS & REQUIREMENTS

• Minimum education: Generally equivalent to a high school diploma or secondary education. Attested.
• Must hold a valid SIRA license issued by Security Industry Regulatory Agency.
• Good written and verbal communication skills.
• Computer literate.

Additional Information

• Minimum 2 years’ experience in a similar capacity in a 5‑star hotel.
• Knowledge of operation of the CCTV system.
• SIRA CCTV Operator License.