Lux Hotel Quality & Executive Support Lead

Hilton Worldwide, Inc.; Ras al-Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global hospitality company in Ras al-Khaimah is seeking a Quality and Executive Support Manager to ensure the highest hotel standards and oversee Executive Office operations. The ideal candidate will have luxury hotel experience, strong communication and leadership skills. Responsibilities include upholding hotel standards, driving guest satisfaction initiatives, and engaging with guests. This role offers a chance to be part of a well-regarded team focused on exceptional service and memorable experiences.

Qualifications

• Experience in luxury hotels, preferably with Forbes Travel Guide knowledge.
• Strong understanding of hotel operations, practices, and procedures.
• Exceptional communication, organizational, and time-management skills.
• Ability to inspire and lead teams, focusing on guest satisfaction.

Responsibilities

• Uphold and elevate hotel standards through audits and reviews.
• Drive guest satisfaction initiatives for exceptional experiences.
• Collaborate with departments to implement solutions.
• Engage with guests to capture feedback and enhance service.

Skills

Luxury hotel experience

Communication skills

Organizational skills

Time-management skills

Leadership

Tools

Microsoft Office

Office management tools

Job description

A leading global hospitality company in Ras al-Khaimah is seeking a Quality and Executive Support Manager to ensure the highest hotel standards and oversee Executive Office operations. The ideal candidate will have luxury hotel experience, strong communication and leadership skills. Responsibilities include upholding hotel standards, driving guest satisfaction initiatives, and engaging with guests. This role offers a chance to be part of a well-regarded team focused on exceptional service and memorable experiences.