Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction.
Respond to guests' needs and anticipate their unstated ones.
Expect and react promptly to guests’ requirements and inquiries.
Actively listen and resolve guests’ complaints.
Oversee and coordinate all arrivals and departures of special guests (VIPs).
Coordinate and manage communication between guests and staff.
Promote all amenities, conveniences and programs offered.
Proven working experience as GRA.
Working experience in hospitality.
Proficiency in English.
Fluency in German Language.
Excellent problem resolution skills along with outstanding communication and active listening skills.
Ability to work flexible hours.
Highly responsible and reliable with a professional presentation.
BS degree in hospitality management is desirable, business administration or related field.
What is in it for you:
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.