Guest Experience Manager - VIP Service & Multilingual

Independent Food; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A UAE hospitality group is seeking a dedicated Guest Relations Manager to ensure exceptional guest experiences aligned with brand values. Responsibilities include fostering a welcoming atmosphere, addressing guest needs, and enhancing dining experiences. Candidates should have 2-3 years of relevant experience, preferably in international brands, and a strong background in hospitality management. Proficiency in Microsoft Office and multilingual communication are highly desirable for this role.

Qualifications

• Minimum of 2 to 3 years of experience in a Front Office or Guest Relations position, preferably in an international brand.
• Experience in a Front Office supervisory role.
• Excellent verbal and written communication skills are paramount.

Responsibilities

• Ensure that each guest enjoys an exceptional experience that reflects our brand’s values.
• Support a warm welcoming and personalized service-oriented atmosphere.
• Proactively address clients’ needs to elevate the dining experience.

Skills

Hospitality management

Multilingual communication

Customer service

Education

Hotel Management degree

Tools

Microsoft Office

Hospitality computer systems

Job description

A UAE hospitality group is seeking a dedicated Guest Relations Manager to ensure exceptional guest experiences aligned with brand values. Responsibilities include fostering a welcoming atmosphere, addressing guest needs, and enhancing dining experiences. Candidates should have 2-3 years of relevant experience, preferably in international brands, and a strong background in hospitality management. Proficiency in Microsoft Office and multilingual communication are highly desirable for this role.