Assistant Outlet Manager

AccorHotels Middle East; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel brand in the United Arab Emirates seeks a Food & Beverage Supervisor to lead a team, ensuring top-tier service standards in fine dining. The ideal candidate will have at least two years of experience in a luxury hotel environment, exceptional guest service skills, and a strong knowledge of hospitality management. The role involves managing operations, recruiting and training staff, and maximizing revenue through effective communication and strategy implementation.

Qualifications

• Minimum of two years of fine dining restaurant operations experience in a luxury hotel.
• Strong working knowledge of loyalty programs.
• Ability to lead colleagues to excellence.

Responsibilities

• Ensure professional and engaging service.
• Manage F&B Outlets team and maintain service standards.
• Handle guest concerns promptly and effectively.

Skills

Guest service skills

Leadership

Service orientation

Education

Degree in Hospitality Management or related field

Tools

Opera

MS Office

Job description

Company Description

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Fairmont Fujairah Beach Resort

Nestled among the hidden valleys of the majestic Al Hajar Mountains, our unique beach resort lies along the coast of Dibba, the second-largest town in the emirate of Fujairah offering guests the holiday of a lifetime.

About the Application Process

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description

Reporting to the Director, Food & Beverage, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Lead the F&B Outlets team in all aspects of the department and ensure service standards are followed
• Handle guest concerns and react quickly and professionally
• To assist in recruiting and training all Outlet Colleagues
• Balance operational, administrative and Colleague needs
• Attend regularly scheduled departmental meetings
• Maximize revenues by communicating regularly with the Food and Beverage teams to implement agreed upon strategies, practices and promotions
• Have full knowledge of all Outlet menus
• Assist in managing the departmental budgetFollow outlet policies, procedures and service standards
• Follow all safety and sanitation policies when handling food and beverage
• Other duties as assigned

Qualifications

• Graduate with a Degree in Hospitality Management or any related field is an advantage.
• Minimum of two (2) years of fine dining restaurant operations experience in a luxury hotel is an asset.
• Service-oriented, high guest service skills, talent, knowledge, and ability to lead colleagues to excellence.
• Strong working knowledge of loyalty programs, Opera, and MS Office applications.
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions
• Foster an inclusive environment where every individual feels valued and respected