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Front Desk Supervisor
Job summary
A leading hotel in Abu Dhabi is seeking a Front Desk Supervisor to deliver exceptional and customer-centric service to guests. This role involves overseeing front desk operations, managing colleagues, and addressing guest needs to create a welcoming atmosphere. Ideal candidates will have experience in customer service, strong communication skills, and the ability to handle guest complaints effectively. Join a dynamic team that upholds the highest standards of hospitality.
Qualifications
- Experience in customer service or hospitality roles is preferred.
- Proven ability to manage and lead a team effectively.
- Strong problem-solving skills and ability to handle complaints.
Responsibilities
- Greet guests warmly and professionally.
- Oversee day-to-day operations of the front desk.
- Supervise Front Desk colleagues and ensure high service standards.
- Handle guest inquiries and provide local information.
- Review billing accuracy and maintain guest profiles.
Skills
As a Front Desk Supervisor, your role is to deliver exceptional and customer-centric service to our guests, ensuring that their stay becomes a memorable and enjoyable experience. In addition to this, you will be responsible for overseeing the day-to-day operations of the front desk, managing colleagues, and addressing any guest needs or concerns that may arise during their stay. Your focus will be on creating a positive and welcoming atmosphere for guests while upholding the highest standards of professionalism and hospitality.
- Greet guests professionally and warmly, ensuring their expectations are met from arrival to departure.
- Foster effective communication with all relevant departments to ensure seamless service delivery.
- Cultivate positive working relationships with the Front Office team.
- Supervise all Front Desk colleagues, ensuring they interact with guests in a professional and friendly manner.
- Stay updated on hotel and local services, providing information and addressing guest inquiries.
- Handle guest complaints promptly, efficiently, and empathetically, ensuring proper resolution.
- Maintain awareness of guest profiles to personalize service.
- Ensure guests receive the expected accommodation and amenities.
- Review all cashier and city ledger bills at the end of the shift to verify accuracy in billing and attachments.
- Uphold environmental, health, and safety standards in alignment with organizational policies.
- Adhere to the company’s environmental, health, and safety procedures and policies.
Grand Millennium Al Wahda
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.