Senior Front Office Supervisor: Elevate Guest Experience

Shangri-La Group; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel chain is seeking a Senior Front Office Supervisor in Abu Dhabi. The role involves overseeing daily front office operations, ensuring exceptional guest service, and guiding colleagues. Candidates should possess strong leadership, problem-solving skills, and have 2-4 years of experience in luxury hospitality. A diploma in Hospitality Management is preferred. The position offers opportunities for personal growth and competitive benefits, fostering an inclusive work environment.

Benefits

Competitive benefits

Structured learning and development pathways

Colleague stay/travel perks

Qualifications

• 2-4 years of Front Office experience in a luxury hotel.
• Solid knowledge of front office systems and billing procedures.

Responsibilities

• Supervise front office team members ensuring service standards.
• Handle guest complaints and special requests professionally.
• Coordinate with other departments for seamless guest experiences.
• Assist with staff scheduling and training.
• Ensure accurate handling of cash transactions.

Skills

Leadership skills

Guest service

Problem solving

Communication skills

Education

High School Diploma or Diploma in Hospitality Management

Job description

A luxury hotel chain is seeking a Senior Front Office Supervisor in Abu Dhabi. The role involves overseeing daily front office operations, ensuring exceptional guest service, and guiding colleagues. Candidates should possess strong leadership, problem-solving skills, and have 2-4 years of experience in luxury hospitality. A diploma in Hospitality Management is preferred. The position offers opportunities for personal growth and competitive benefits, fostering an inclusive work environment.