Front Desk Supervisor

SupportFinity™; Abu Dhabi Emirate; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel in Abu Dhabi is seeking a Front Desk Supervisor to deliver exceptional and customer-centric service to guests. This role involves overseeing front desk operations, managing colleagues, and addressing guest needs to create a welcoming atmosphere. Ideal candidates will have experience in customer service, strong communication skills, and the ability to handle guest complaints effectively. Join a dynamic team that upholds the highest standards of hospitality.

Qualifications

• Experience in customer service or hospitality roles is preferred.
• Proven ability to manage and lead a team effectively.
• Strong problem-solving skills and ability to handle complaints.

Responsibilities

• Greet guests warmly and professionally.
• Oversee day-to-day operations of the front desk.
• Supervise Front Desk colleagues and ensure high service standards.
• Handle guest inquiries and provide local information.
• Review billing accuracy and maintain guest profiles.

Skills

Customer service excellence

Effective communication

Complaint resolution

Team supervision

Job description

As a Front Desk Supervisor, your role is to deliver exceptional and customer-centric service to our guests, ensuring that their stay becomes a memorable and enjoyable experience. In addition to this, you will be responsible for overseeing the day-to-day operations of the front desk, managing colleagues, and addressing any guest needs or concerns that may arise during their stay. Your focus will be on creating a positive and welcoming atmosphere for guests while upholding the highest standards of professionalism and hospitality.

Key Responsibilities

• Greet guests professionally and warmly, ensuring their expectations are met from arrival to departure.
• Foster effective communication with all relevant departments to ensure seamless service delivery.
• Cultivate positive working relationships with the Front Office team.
• Supervise all Front Desk colleagues, ensuring they interact with guests in a professional and friendly manner.
• Stay updated on hotel and local services, providing information and addressing guest inquiries.
• Handle guest complaints promptly, efficiently, and empathetically, ensuring proper resolution.
• Maintain awareness of guest profiles to personalize service.
• Ensure guests receive the expected accommodation and amenities.
• Review all cashier and city ledger bills at the end of the shift to verify accuracy in billing and attachments.
• Uphold environmental, health, and safety standards in alignment with organizational policies.
• Adhere to the company’s environmental, health, and safety procedures and policies.

About the Company

Grand Millennium Al Wahda