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ICT Support Team Lead
Job summary
A leading healthcare company in Dubai is seeking an ICT Support Specialist to provide first line support and technical solutions. You will resolve ICT issues, manage tasks for the team, and lead complex problem resolutions. Ideal candidates have a Bachelor’s degree in Computer Science, ITIL certification, and at least 3 years of experience in an ICT support service environment, preferably in healthcare. Join us and grow with the Mediclinic Middle East Family.
Qualifications
- Bachelor Degree in Computer Science or ICT equivalent degree.
- Minimum 3 years experience in an ICT support service environment.
- Experience in the Healthcare Industry is preferable.
Responsibilities
- Provide first line support via the MCME ICT service desk.
- Resolve ICT technical problems for users and manage the team.
- Lead complicated technical issue resolution.
Skills
Education
Closing date: 28/08/2025
Number of positions: 1
Recruiter name: Fatma Alharthi
Reference number: 63067
Workplace Type:
Mediclinic Corporate Office Dubai Dubai United Arab Emirates
To provide first line support via the MCME ICT service desk or onsite at business unit level to resolve ICT technical problems for users and assign ICT tasks to the team to ensure appropriate distribution of workload and manage the team.
Identify and classify requests through diagnostic techniques and pertinent questions (Ivanti Neurons)
Determine the best solution based on the issue and details provided by customers
Direct unresolved issues to the next level of support personnel
Maintain service records and their resolution in the IT Service Management tool
Lead complicated technical issue resolution and participate and contribute towards small projects
Leading the Team and liaising with the internal stake holders and suppliers
Bachelor Degree in Computer Science or ICT equivalent degree from an accredited institution
Certification in ITIL v3v3 / v4 Foundations
At least 3 years experience in an ICT support service environment preferably in Healthcare Industry
- First line hardware and software technical problem solving skills
- ITIL Service Management based skillset for Incident Change Problem and Request management
- Customer relationship management
- Verbal and written communication skills in English
- IT service management tool
All applicants will be considered with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program. If you wish to grow with us apply now and become a part of the Mediclinic Middle East Family
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.