puestos de Financial Services Representative en Emiratos Árabes Unidos

Harbor Real Estate

The Relationship Manager will be responsible for managing and strengthening relationships with landlords whose properties are part of our VIP portfolio. This role involves proactive and professional communication with property owners, ensuring their needs and expectations are consistently met. The Relationship Manager will also lead a team and oversee the efficiency of all related processes to ensure premium service delivery.

• Serve as the primary liaison between Harbor Real Estate and VIP landlords.
• Build and maintain strong, long-term relationships with property owners.
• Ensure all landlord inquiries, concerns, and requests are addressed promptly and effectively.
• Provide regular updates to landlords on the status of their units, including leasing, maintenance, and financial performance.
• Manage and oversee a team responsible for supporting VIP portfolio operations.
• Monitor and improve internal processes to ensure smooth, efficient service delivery.
• Coordinate with internal departments (leasing, maintenance, finance, etc.) to ensure seamless property management services.
• Ensure team adherence to company standards, policies, and client service protocols.
• Identify areas for improvement to enhance client satisfaction and landlord retention.
• Generate reports and provide insights to senior management regarding landlord feedback, team performance, and process efficiency.

• Excellent communication and interpersonal skills.
• Strong leadership and team management abilities.
• Proven experience in relationship management or client servicing, preferably in real estate or property management.
• Ability to handle multiple clients and tasks simultaneously in a dynamic environment.
• Problem-solving mindset with attention to detail.
• Strong organizational and time-management skills.
• Proficiency in Microsoft Office and CRM software is an advantage.
• Bachelor's degree in Business Administration, Real Estate, or a related field (preferred).