Customer Support Specialist à Émirats arabes unis

Memac Ogilvy is one of the leading creative networks in MENA with its flagship office in the UAE and a strong local footprint in the GCC and North Africa. It is part of the formidable worldwide Ogilvy network. It’s the only truly integrated comms network – with beyond Brand & Advertising, a deep PR & Influence, Social Media Performance and Customer Engagement & Digital capability under 1 P&L and under single leadership. Memac Ogilvy is about Making Brands Matter. We deliver on this by combining expert and new capabilities for modern marketing solutions (we are not a traditional advertising agency anymore) with solid project management expertise for agile and effective delivery as well as through a passionate talent agenda.

In 2018 Memac Ogilvy had a formidable year, with proven revenue and profit growth, winning over 140 pitches in the region including prestigious assignments such as being appointed as the Global Creative and PR agency for Expo2020 Dubai. This is great evidence that its transformation under the leadership of Patou Nuytemans is well underway.

The agency is the most awarded Middle-Eastern agency in Cannes as well as a big winner at the local award show Lynx. It counts around 600 staff members.

The Account Manager will be running mid-size accounts, providing insights-driven strategies, strengthening client & partner agency relationships, collaborating with cross-departmental teams, while managing a team.

The individual should understand the power of digital and social media and can think creatively to solve problems. The candidate requires having a forward-thinking ability to identify digital and social trends and put these into practice for our clients.

The ideal candidate brings an entrepreneurial spirit to client work and develops new, creative solutions to transform their clients’ digital practices with passion in a fast-paced environment.

1. Take ownership of client relationship, creating and implementing social media strategies.
2. Always up-to-date with today’s digital & mobile consumer, to develop brand-specific strategies.
3. Guide and contribute in the development of creative ideas and deliverables.
4. Collaborate with teams in other departments (Creative, Paid Social) to improve and execute on client deliverables, process, and output.
5. Motivate and manage junior team members (e.g. SAE’s, AE’s, community managers) with their day-to-day, and career growth, while efficiently communicating and “managing up” to the directors.

1. Plans and develops Social Media Strategy (across digital channels, content, campaigns & connections) with various stakeholders.
2. Understands business KPI's, their effects and how to set and achieve them.
3. Meets with clients regularly to align on overall strategy, present work done and insights/research that can help the brand achieve digital marketing success.
4. Deeply understands brand insights, customer segmentation, and target needs to steer actionable creative briefs, leading to effective social campaign conceptualization and presentation.
5. Oversees a team of content creators/community managers and ensures that brand messaging shared across social/digital channels is optimized/aligned to client's brand and needs.
6. Ensures timely and effective service delivery to clients.
7. Develops presentations for clients relative to project management/program status.
8. Keeps team(s) appropriately informed and involved in projects.
9. Provides leadership in developing and presenting new social media campaigns and plans for potential/existing clients.
10. Identifies and pursues new business opportunities within and across company offices and practice areas.
11. Delivers strong analysis, creative ideas, strategies and concepts to new social media campaigns and projects.
12. Anticipates and assists in developing solutions to client problems.
13. Understands the creative process and how to work effectively with internal and external creative resources and is able to understand and use technology to support day-to-day work.
14. A broadly capable writer and editor, able to generate a range of materials that requires minimal editing and edit the work of others.
15. Acts in accordance with company policies and procedures at all times.
16. Is familiar with the company’s vision and exemplifies the company’s values and ethics.

1. A Bachelor's degree with 4-5 years of experience working within the digital/social agency space.
2. Proven experience working in a PR agency, managing client accounts, media relations, and strategic communications campaigns.
3. Stellar written and presentation communication skills, comfortable engaging with senior brand managers and partner agencies.
4. A proven expertise in brand strategy, across a number of verticals, with the ability to translate strategy into smart and sound digital tactics.
5. An understanding of a brand marketing mix, ensuring that social & digital strategies integrate and amplify more traditional channels.
6. Years of hands-on experience managing & mentoring teams, including direct reports as well as cross-functional teammates.
7. A glass-half-full outlook that contributes to an already ridiculously-strong company culture, and healthy business.

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