Call Support Executive (Arabic Speaker)

Bayut; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading UAE-based online platform is seeking a Call Support Executive to be the first point of contact for clients and customers. You'll manage inbound calls, resolve issues, and ensure customer satisfaction. Strong communication skills are essential for providing professional support. This role is crucial for maintaining service quality and customer relations.

Qualifications

• Strong communication skills.
• Ability to handle customer inquiries professionally.
• Experience in call support preferred.

Responsibilities

• Handle all inbound calls from clients & customers.
• Identify and resolve customer needs.
• Maintain logs of incoming calls.

Job description

Bayut & dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering the best online search experience.

As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market. With a collective strength of 5 brands, we have more than 123 million monthly users that trust in our dedication to providing them with the best platform for their needs.

As a call support executive, you will be the first point of contact for the company. You will handle the flow of calls through the business and ensure that all calls are attended and answered, providing support & information to the clients in a professional manner.

In this role, you will:

• Handle all inbound calls from clients & customers.
• Identify the needs of the customer or client, resolve issues where possible and provide solutions.
• Direct the calls or take messages and pass it on to the relevant teams.
• Ensure customer satisfaction by providing professional call support.
• Maintain & keep a log of all the incoming calls and analyse data.
• Any other task assigned by the management.