Customer Support Specialist jobs in United Arab Emirates

To independently develop and manage the TV/DAV segment in the GCC region by working closely with Distributors. Responsibility would include developing and maintaining the correct level of Distributor’s resource, ensuring the sales target achievement and manage shared resources in the most efficient way for superior service to key customers.

Key Objectives:

The successful applicant is responsible for developing and maintaining allocation of each distributor’s across GCC with clear objective of achieving the company targets in quantity & revenue across CTV/DAV products. The position involves managing and monitoring the Distributors sales operations and development, driving continuous demand and ensure display quality. He will support the Head of the Division in putting together the CTV/DAV strategy.

Position Responsibilities:

1. To deliver market share, revenue and profitability targets.
2. Ensuring that each distributor is allocated at the correct level of resource.
3. Providing of accurate and timely forecasts and reports as required by management team.
4. Conducting market trend analysis and working closely with the distributor team to develop plans to overcome potential issues.
5. Identify key models and liaise with Marketing and distributors to establish them as HIT products.
6. Liaise with Marketing and distributors to enhance product visibility in the retail outlets.
7. Country wise sales planning.
8. Channel development.
9. Channel Marketing.
10. Distributor Management and Development.
11. Co-Op Marketing Implementation.
12. Sell out programs.
13. Target setting and achievement.
14. Support market share achievement.

Experience, Education and Licensure:

1. Over 5 years experience in distributor management within a consumer electronics environment with reputed companies.
2. Masters in Business or Commerce.
3. Should have a good knowledge of the Consumer electronics industry.
4. A track record of success within GCC is essential.
5. Ability to perform and work under different conditions and a team player.
6. Extensive sales thinking, demonstrable sales focus, pro-active and proven sales track record.
7. Self starter being able to work under minimum supervision.
8. Excellent quantitative aptitude, commercial acumen, good persuasion skills, assertive nature.
9. Good PC skills - Excel, PowerPoint.

About The Company:

Samsung Electronics Co., Ltd. is a global leader in semiconductor, telecommunication, digital media and digital convergence technologies with 2009 consolidated sales of US$116.8 billion. Employing approximately 188,000 people in 185 offices across 65 countries, the company consists of eight independently operated business units: Visual Display, Mobile Communications, Telecommunication Systems, Digital Appliances, IT Solutions, Digital Imaging, Semiconductor and LCD. Recognized as one of the fastest growing global brands, Samsung Electronics is a leading producer of digital TVs, memory chips, mobile phones and TFT-LCDs.