Call Support Executive (Arabic Speaker)

Bayut | dubizzle; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading UAE real estate platform is seeking a Call Support Executive to handle inbound client calls. You will identify customer needs, resolve issues, and ensure satisfaction in a fast-paced, multicultural environment. Ideal candidates have at least 2 years of experience in a customer support role within the UAE and are bilingual in English and Arabic. This position offers a competitive tax-free salary and comprehensive benefits.

Benefits

Competitive Tax-free Salary

Comprehensive Health Insurance

Annual Air Ticket Allowance

Employee discounts

Rewards & Recognitions

Learning & Development opportunities

Qualifications

• Minimum of 2 years experience in customer support within the UAE.
• Experience in handling receptionist duties.
• Ability to be resourceful and proactive.

Responsibilities

• Handle all inbound calls from clients & customers.
• Identify and resolve customer needs.
• Maintain log of incoming calls and analyze data.

Skills

Proficient with Microsoft Office Suite

Bilingual (English & Arabic)

Customer service attitude

Solid communication skills both written and verbal

Ability to multitask and prioritize under pressure

Education

Secondary education

Job description

Bayut & dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering the best online search experience. As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market. With a collective strength of 5 brands, we have more than 123 million monthly users that trust in our dedication to providing them with the best platform for their needs.

As a call support executive, you will be the first point of contact for the company. You will handle the flow of calls through the business and ensure that all calls are attended and answered, providing support & information to the clients in a professional manner. In this role, you will:

Responsibilities

• Handle all inbound calls from clients & customers.
• Identify the needs of the customer or client, resolve issues where possible and provide solutions.
• Direct the calls or take messages and pass it on to the relevant teams.
• Ensure customer satisfaction by providing professional call support.
• Maintain & keep a log of all the incoming calls and analyse data.
• Any other task assigned by the management.

A fast paced, high performing team. Multicultural environment with over 60 different nationalities.

Skills & Qualifications

• A secondary education is required.
• Proven working experience in a front office handling receptionist or customer support responsibility.
• At least 2 years of experience within the UAE.
• Proficient with Microsoft Office Suite and using MAC.
• Bilingual (English & Arabic).
• Solid communication skills both written and verbal.
• Ability to be resourceful and proactive in dealing with issues that may arise.
• Ability to organise, multitask, prioritise and work under pressure.
• Professional attitude and appearance.
• Friendly and well spoken.
• Customer service attitude.
• A can-do and flexible approach.
• Can perform under pressure and operate in a fast pace environment.
• Strong collaborative skills.

Benefits

• Competitive Tax-free Salary.
• Comprehensive Health Insurance.
• Annual Air Ticket Allowance.
• Employee discounts at multiple vendors across the emirates.
• Rewards & Recognitions.
• Learning & Development opportunities.

#UAEbayut Bayut & dubizzle is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.