Customer Support Specialist jobs in United Arab Emirates

We’re Doctify is the global platform built by doctors for doctors, on a mission to build the largest, most trusted global network of validated healthcare providers and experts. We connect patients with the right doctors, and doctors with respected peers, to ensure better care worldwide. Through verified patient reviews and professional skill endorsements, Doctify creates unmatched credibility for providers and empowers patients to choose care with confidence. Founded in 2015 and backed by $30m+ in funding, Doctify operates across 6 countries. We are uniting the global healthcare community, one trusted connection at a time. We do things differently here at Doctify, we are boldly leading a digital revolution in healthcare and are confident in our mission.

We are looking for a Sales Manager - New Business to join our sales team.

• Lead a quota‑carrying team of sales professionals within the UAE market.
• Drive revenue, engagement, new customer acquisition and support the team in achieving their targets.
• Own the sales pipeline from lead generation to closing.
• Coaching team members on prospecting, objection handling, demos, storytelling, and closing.
• Run daily huddles, weekly performance reviews, and ensure strong activity discipline.
• Monitor and report on the team’s progress toward targets and KPIs.
• Demonstrate best‑in‑class sales practice.
• Support hiring, onboarding, and training of new team members.
• Ensure CRM hygiene, pipeline accuracy, and forecasting.

• Proven experience within an outbound sales environment, with experience in a leadership role.
• Experience with coaching and mentoring a quota‑carrying sales team.
• Natural communication and leadership skills, with the ability to recognize and reward great performance within the team and navigate through challenging performance periods.
• Thriving in a fast‑paced environment with an open mind when it comes to the changing environment a scale‑up can sometimes bring.
• Love tackling difficult challenges, with a positive attitude, and always strive to find the best solution while leading by example.
• Belief in our mission and a desire to be part of revolutionizing the healthcare market with us.

• Time Off, Flexibility & Balance – 30 days annual leave, earning up to 32 days leave with tenure.
• Hybrid working model.
• Enhanced Parental Leave – 2 weeks.
• Peternity Leave to welcome your newest furry family member.
• Health insurance.
• Competitive, benchmarked compensation (base salary plus commission).
• 3‑month immersive onboarding experience.
• Ongoing learning through expert‑led sessions, leadership insights, and soft‑skill development.
• Clear internal mobility pathways to accelerate your career.

• Daily huddles to connect, share wins and spark ideas.
• Regional Lunch Clubs & team socials powered by our Fun Police.
• Quarterly Doctifier nominated Impact Awards.

£700 (or local equivalent) per hire.

Our Commitment to DEIB – Diversity, equity, inclusion and belonging aren’t just values. They’re at the core of what makes us Uniquely Doctify. These principles shape how we work, how we build our teams, how we design our policies, and how we bring our mission to life. As a global team, we know that diverse perspectives drive innovation and lead to better outcomes for patients, providers and each other. We’re committed to creating a fair, inclusive environment where everyone is heard, respected and empowered to thrive. We want to ensure that everyone has an equitable and comfortable experience throughout our hiring process. If you require any adjustments, we’re happy to discuss how we can support you.

You can contact us at hiring@doctify.com.