Senior Amazon Account Manager

Trivium; United Arab Emirates; Remote; AED 120,000 - 200,000; Full time

Job summary

A renowned agency based in the United Arab Emirates is seeking a Client Success Manager who will lead client onboarding, build long-term relationships, and advocate for client needs. Candidates should have over 3 years in customer success or account management, a Bachelor’s degree in a relevant field, and excellent communication skills. This role offers a salary between $4k-$5k, remote work, and substantial PTO benefits.

Benefits

100% Remote work year-round

25 PTO days per year

9 paid national holidays

Professional development opportunities

Qualifications

• 3+ years of experience in customer success / account management (agency experience preferred).
• Proven ability to manage client portfolios and success processes.

Responsibilities

• Lead onboarding for new clients and continuously improve the process.
• Build and maintain long-term client relationships that drive trust and loyalty.
• Act as the main point of contact for client needs, requests, and escalations.
• Develop tailored client success strategies based on business goals and data insights.
• Analyze customer data to maximize value, minimize churn, and uncover opportunities.
• Ensure agreements and requirements are communicated across departments for flawless execution.

Skills

Excellent communication and interpersonal skills

Strong project management and organizational skills

Analytical mindset with strategic thinking

High emotional intelligence and leadership qualities

Fluent English (written and spoken, advanced level required)

Education

Bachelor’s degree in Business, Marketing, or related field

Job description

Join our award-winning team! 🎉 Ranked #170 on the Inc. 5000 list and recognized as a Clutch Award-winning agency, Trivium Group is a full‑service Amazon agency helping brands scale profitably. We integrate seamlessly with our clients’ teams and deliver world‑class results—built on strong systems, sharp people, and solid values. We are seeking a Client Success Manager to join our growing team. If you’re passionate about building strong relationships, driving growth for clients, and being the bridge between strategy and execution, this role is for you.

Key Responsibilities

• Lead onboarding for new clients and continuously improve the process.
• Build and maintain long‑term client relationships that drive trust and loyalty.
• Act as the main point of contact for client needs, requests, and escalations.

Strategy & Growth

• Develop tailored client success strategies based on business goals and data insights.
• Analyze customer data to maximize value, minimize churn, and uncover opportunities.
• Advocate for client needs in internal discussions around product and service development.

Process & Communication

• Ensure agreements and requirements are communicated across departments for flawless execution.
• Mediate between clients and internal teams to align priorities.
• Continuously evaluate and improve communication processes, tutorials, and success programs.

Salary and Benefits

• $4k- $5k
• 100% Remote work year-round
• 25 PTO days per year + 9 paid national holidays
• Professional development opportunities

Experience & Background

• 3+ years of experience in customer success / account management (agency experience preferred).
• Bachelor’s degree in Business, Marketing, or related field.
• Proven ability to manage client portfolios and success processes.

Skills & Attributes

• Excellent communication and interpersonal skills.
• Strong project management and organizational skills.
• Analytical mindset with strategic thinking.
• High emotional intelligence and leadership qualities.
• Fluent English (written and spoken, advanced level required).

Work Style & Culture Fit

• Love helping clients achieve measurable success.
• Can juggle multiple priorities with precision and grace.
• Are proactive, resourceful, and solutions-oriented.
• Value autonomy while working collaboratively with a global team.
• Enjoy working in a fast‑paced, high‑growth environment.