Customer Service Specialist jobs in United Arab Emirates

AstroLabs is the Gulf’s leading business expansion platform, helping high-growth companies establish and scale in Saudi Arabia and the UAE. We provide end-to-end solutions including company formation, entity management, compliance, PRO/GRO services, HR advisory, payroll, accounting, tax, and ongoing operational support, enabling seamless market entry and sustainable growth for regional and international companies.

With 1,700+ companies launched and hundreds supported on an ongoing basis, AstroLabs operates at the center of the GCC’s economic acceleration. As we scale, we are building a commercial engine that matches the velocity and complexity of our services — and that’s where you come in.

Our sales organization is entering a pivotal phase. We are expanding across markets, diversifying our service lines, and deepening our footprint in Saudi Arabia, the region’s most active expansion market.

To support this growth, we need a Head of Sales who can:

• Build a repeatable, data-driven sales engine
• Elevate team performance through structure, discipline, and coaching
• Drive revenue predictably across multiple service lines
• Strengthen cross-functional alignment with Marketing, Operations, and Business Growth
• Create long-term commercial foundations that scale with our ambitions

This is a hands‑on, high‑impact commercial leadership role that will set the standard for sales excellence and directly shape AstroLabs’ growth trajectory across the GCC.

You are a seasoned commercial leader with 10+ years in B2B sales and at least 7 years managing teams, ideally across multi‑service or corporate services environments. You are a builder of systems, someone who has designed or rebuilt a full sales engine before, including stage gates, cadences, forecasting frameworks, coaching rituals, and CRM discipline, rather than simply inheriting one.

You are a hands‑on coach with deep experience running call reviews, strengthening discovery, shaping deal strategy, and consistently elevating rep performance. You bring a data‑driven, insight‑led approach to revenue, comfortable working with pipeline analytics, forecasting accuracy, conversion rates, margins, CAC, activation, and cycle time. (HubSpot experience is a plus.)

You operate as a cross‑functional commercial partner, collaborating seamlessly with Marketing, Operations, Product, and Finance to drive shared outcomes. Finally, you are customer‑centric and commercially sharp, with a strong grasp of B2B service excellence, pricing logic, qualification rigor, and margin protection.

• Lead revenue delivery across Setup and Business Growth services, with expanding scope into HR, PRO/GRO, Accounting & Tax.
• Drive predictable monthly and quarterly results with clear forecasting and zero surprises.
• Improve win rates, lead velocity, pipeline coverage, and deal quality.

You will architect the operating system that powers our commercial team:

• Define stage gates, qualification criteria, and pricing logic
• Standardize pitch frameworks and discovery methods
• Implement forecasting rigor, reporting rhythms, and weekly cadences
• Establish CRM discipline (HubSpot) and data hygiene standards
• Build systems that operate with consistency and scale

The team is experienced and capable — but has operated through shifting processes. You will:

• Bring clarity, stability, and structured execution
• Run daily stand‑ups, weekly 1:1s, and live coaching sessions
• Raise the bar on accountability and operational excellence
• Assess capability gaps and develop or restructure where needed

• Work with Marketing to optimize messaging, lead flow, and conversion
• Collaborate with Operations to ensure clean handovers and fast activation
• Align with BG and Product to improve monetization pathways and customer lifecycle outcomes
• Partner with Finance on pricing, margins, and commission strategy

• Shape pods, roles, quotas, coverage, and commission structures
• Build a scalable sales architecture for 2025–2026
• Create a high‑performance culture rooted in discipline, insight, and ownership

• 10+ years in B2B sales, including 7+ leading and developing teams
• Proven success building scalable sales processes and operating systems
• Experience in corporate services (Setup, PRO/GRO, HR, Payroll, Accounting, Tax) is strongly preferred
• Strong command of pipeline management, forecasting, CRM discipline
• Strong analytical and commercial acumen (CAC, margin, activation, pricing, cycles)
• Exceptional communication skills — clear, structured, and insight‑driven
• Based in Dubai with frequent travel flexibility to Saudi Arabia