Senior Account Manager

Ghobash Group; Abu Dhabi; On-site; AED 150,000 - 200,000; Full time

Job summary

A leading business development firm in Abu Dhabi is seeking a Strategic Account Manager to oversee client relationships and drive business growth. The role involves creating sales strategies, managing a portfolio of key accounts, and collaborating with various internal teams to ensure customer satisfaction. The ideal candidate has over 5 years of experience in account management and is proficient in CRM tools. This is a full-time position with no remote work option.

Qualifications

• Minimum 5 years in account management, client relations or sales.
• Desired: 7 years managing key accounts or enterprise clients.

Responsibilities

• Build and maintain long-term relationships with key clients.
• Drive business growth by identifying and developing new accounts.
• Create and manage a structured sales pipeline.
• Ensure high levels of customer satisfaction.
• Collaborate with internal teams for project execution.

Skills

Strong communication and client relationship management skills

Strategic account planning and business development expertise

Proficiency in CRM tools such as Salesforce, HubSpot or Microsoft Dynamics

Strong negotiation, presentation and reporting skills

Education

Bachelors degree in Business Administration, Marketing or a related field

Masters degree (MBA or a related field)

Tools

Salesforce

HubSpot

Microsoft Dynamics

Job description

DUTIES & RESPONSIBILITIES

Strategic Account Management & Business Development

• Build and maintain long-term relationships with key clients across Abu Dhabi acting as a trusted advisor and business partner.
• Drive business growth by identifying and developing new accounts nurturing existing relationships and expanding CNSs footprint across assigned sectors.
• Develop and maintain a clear account plan for each major client aligned with annual sales targets and CNSs solution portfolio.

Sales Planning and Forecasting

• Create and manage a structured sales pipeline ensuring accurate revenue forecasting and timely opportunity tracking.
• Identify upcoming projects and budget cycles within key accounts to proactively position CNS solutions.
• Monitor regional market dynamics and competitor activity to inform sales strategies and differentiate CNS offerings.

Solution Selling & Bid Management

• Propose tailored value-driven technical and commercial solutions across CNSs full portfolio of IT services and solutions
• Collaborate with pre‑sales principals and solution architects to deliver compelling proposals, presentations and demonstrations.
• Lead contract negotiations to closure ensuring profitability compliance and customer alignment.

Customer Satisfaction & Retention

• Ensure high levels of customer satisfaction by maintaining frequent engagement understanding evolving needs and resolving issues proactively.
• Serve as a key escalation point collaborating with delivery project management and support teams to resolve client challenges.

Internal Collaboration and Reporting

• Work closely with PMO finance collections and contract teams to support smooth project execution and timely billing.
• Maintain up‑to‑date client and opportunity data in CRM platforms (e.g. Salesforce HubSpot).
• Prepare regular status reports and pipeline updates for senior sales management.

Qualifications :

Education:

• Minimum: Bachelors degree in Business Administration, Marketing or a related field
• Desired: Masters degree (MBA or a related field)

Experience:

• Minimum: 5 years in account management, client relations or sales
• Desired: 7 years with a proven track record in managing key accounts or enterprise clients

Skills & Abilities:

• Strong communication and client relationship management skills
• Solid understanding of IT services solutions and outsourcing models
• Strategic account planning and business development expertise
• Experience working with SLAs, contracts and service delivery frameworks
• Proficiency in CRM tools such as Salesforce, HubSpot or Microsoft Dynamics
• Ability to manage cross‑functional teams and remote stakeholders
• Strong negotiation, presentation and reporting skills
• Experience managing global accounts or offshore delivery models
• Familiarity with RFP/RFI processes and enterprise procurement systems

Additional Information :

Compliance with policies and procedures based on the ISO standards adopted by CNS.

Remote Work :

No

Employment Type :

Full‑time