Account Manager - Emirati Talent

Ghobash Group; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in the region is seeking a full-time professional in account management and business development. The role involves building strong client relationships, driving business growth, and ensuring customer satisfaction across the UAE. Candidates should possess significant experience in account management, ideally with a background in IT services. Strong communication and negotiation skills are essential.

Qualifications

• Minimum 5 years in account management, client relations, or sales.
• Desired 7 years with a proven track record in managing key accounts or enterprise clients.

Responsibilities

• Build and maintain long-term relationships with key clients.
• Drive business growth by identifying and developing new accounts.
• Create and manage a structured sales pipeline.
• Propose tailored value-driven technical solutions.
• Ensure high levels of customer satisfaction.

Skills

Strong communication and client relationship management skills

Solid understanding of IT services solutions and outsourcing models

Strategic account planning and business development expertise

Experience working with SLAs, contracts, and service delivery frameworks

Proficiency in CRM tools like Salesforce or HubSpot

Ability to manage cross-functional teams and remote stakeholders

Strong negotiation, presentation, and reporting skills

Experience managing global accounts or offshore delivery models

Familiarity with RFP / RFI processes and enterprise procurement systems

Education

Bachelor's degree in Business Administration, Marketing or related field

Master's degree (MBA or related field)

Tools

Salesforce

HubSpot

Microsoft Dynamics

Job description

DUTIES & RESPONSIBILITIES

Job Responsibilities :

Strategic Account Management & Business Development

• Build and maintain long-term relationships with key clients across Dubai and the Northern Emirates acting as a trusted advisor and business partner.
• Drive business growth by identifying and developing new accounts nurturing existing relationships and expanding CNSs footprint across assigned sectors.
• Develop and maintain a clear account plan for each major client aligned with annual sales targets and CNSs solution portfolio.

Sales Planning and Forecasting

• Create and manage a structured sales pipeline ensuring accurate revenue forecasting and timely opportunity tracking.
• Identify upcoming projects and budget cycles within key accounts to proactively position CNS solutions.
• Monitor regional market dynamics and competitor activity to inform sales strategies and differentiate CNS offerings.

Solution Selling & Bid Management

• Propose tailored value-driven technical and commercial solutions across CNSs full portfolio of IT services and solutions
• Collaborate with pre-sales principals and solution architects to deliver compelling proposals presentations and demonstrations.
• Lead contract negotiations to closure ensuring profitability compliance and customer alignment.

Customer Satisfaction & Retention

• Ensure high levels of customer satisfaction by maintaining frequent engagement understanding evolving needs and resolving issues proactively.
• Serve as a key escalation point collaborating with delivery project management and support teams to resolve client challenges.

Internal Collaboration and Reporting

• Work closely with PMO finance collections and contract teams to support smooth project execution and timely billing.
• Maintain up-to-date client and opportunity data in CRM platforms (e.g. Salesforce HubSpot).
• Prepare regular status reports and pipeline updates for senior sales management.

Qualifications

Education :

• Minimum : Bachelors degree in Business Administration Marketing or a related field
• Desired : Masters degree (MBA or a related field)

Experience :

• Minimum : 5 years in account management client relations or sales
• Desired : 7 years with a proven track record in managing key accounts or enterprise clients

Skills & Abilities :

• Strong communication and client relationship management skills
• Solid understanding of IT services solutions and outsourcing models
• Strategic account planning and business development expertise
• Experience working with SLAs contracts and service delivery frameworks
• Proficiency in CRM tools such as Salesforce HubSpot or Microsoft Dynamics
• Ability to manage cross-functional teams and remote stakeholders
• Strong negotiation presentation and reporting skills
• Experience managing global accounts or offshore delivery models
• Familiarity with RFP / RFI processes and enterprise procurement systems

Additional Information

Remote Work : No

Employment Type : Full-time

Key Skills

• Illustration
• Defence
• HVAC
• AJAX
• Drafting
• Customer Development

Department / Functional Area : Sales

Experience : years

Vacancy : 1