Customer Service Representative jobs in United Arab Emirates

About the role

The Small and Medium Business (SMB) Account Executive is responsible for supporting the Key Account Managers in developing and executing reporting for a large portfolio of accounts, executing data clean-up to ensure efficient reporting of the internal systems. The Account Executive will support the Team Lead with internal weekly, monthly, and quarterly reporting by gathering and working with data, including any projects, sprints, and campaigns.

What you'll be doing:

• Independently and proactively diagnose, resolve, and report on key performance KPIs of the assigned account portfolio

• Lead actions to improve the performance of partners, supported by the broader team

• Directly manage partners on a case-by-case basis to unlock critical value improvement

Requirements:

• BSc/BA in business or a related field is preferred

• Previous account management experience is preferred

• Self-starter capable of driving yourself to your targets every month

• A fantastic communicator with a "get it done" mindset, well-organized, and efficient

• Fluency in English; Arabic is a plus

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Benefits

At Deliveroo, we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific; please ask your recruiter for more information.

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity, and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.