Customer Service Representative jobs in United States

· Manage the Medical representative team within the area assigned to him/her.

· Leads and manages the medical representative team assigned to him within the designated territory and ensure that all daily visits and timely stock replenishments are completed.

· Negotiate agreements with clients and develop new opportunities.

· Maintain good customer relations and achieve targets set within the assigned territory.

· Conduct marketing activities like RTM and group meetings with doctors in key accounts to spread product awareness.

· Hire, train, and develop new employees in the team.

· Provide and arrange medical/skill training sessions to develop a successful team.

· Forecast sales, analyze business opportunities, and monitor development and marketing trends.

· List new products in key account customers.

· Identify new opportunities in the market.

· Negotiate agreements and maintain good customer relationships.

· Present regular market feedback and recommendations.

· Properly manage the covered area to ensure excellent service and performance, ensuring that each principle in the pharma division for Key Account is satisfactorily displayed.

· Submit regular reports as per requirement.

· Operate within the company's standards and procedures.

· Responsible for the team including KAM, Product Specialist, and Medical Representative.

· Authorized to perform other duties related to his/her position.

· Bachelor's degree in pharmacy or related field.

· 8+ years of relevant experience.

· Excellent communication skills in English; proficiency in Arabic is a plus.

· UAE Driving License.

· Proficient in all Microsoft Office applications as well as CRM software.

· Proven experience in key account management.

Al Ittihad Drug Store (IDS) is the leading distributor of essential pharmaceuticals to hospitals, pharmacies, and supermarkets in the UAE. IDS partners with global brands to bring diabetes, hypertension, muscle relaxants, oncology, skin care, and general healthcare/wellbeing products to the UAE market. IDS sales and distribution teams have complete coverage of the healthcare ecosystem in the UAE.

Al Ittihad Drug Store LLC

IDS COMPLEX, PLOT NO. 597-254, 52 street, DUBAI INVESTMENT PARK 2, DUBAI, 5374, Dubai, Dubai, United Arab Emirates (UAE)