Customer Service Representative jobs in United States

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The Manager, Sales is a management role, responsible for managing a team of sales specialists and client managers in order to assist in the achievement of sales targets through the allocation of territories and targets resulting in outstanding sales performance. This role is a combination of management, selling, coaching, and leadership activities, with the objective of enabling their sales team to meet the sales targets assigned to them.

What you'll be doing

Key Responsibilities:

1. Collaborates with internal stakeholders to ensure that local and global strategic sales objectives and targets are met.
2. Assists their sales team to define the way they approach the market and achieve set targets.
3. Ensures that sales procedures and policies as defined by the sales leadership are implemented and followed.
4. Provides input into the development of the tactical strategy as well as develop and implement a supporting operational strategy.
5. Aligns their team to the client segmentation strategy ensuring that the right level of resource is allocated to the right type of client.
6. Responsible for the coordination of the activities of their sales teams, setting and measuring performance targets, account allocation, and enforcing the execution of the client account plans, call planning, and opportunity qualification.
7. Responsible for pipeline management and accurate forecasting.
8. Supports team by attending key client meetings and articulating how the company can add value through our services and solutions.
9. Takes full ownership for managing efficiency levels, streamlining procedures to deliver customer excellence.
10. Acts as mentor/coach and advisor that assists the sales force to set and keep to priority activities.
11. Utilizes sales tools and methodologies to manage account opportunities, pipelines, and forecasting efforts, ensuring accessibility and tool utility training.
12. Plans and organizes multiple work outputs by assigning priorities and continuously reviewing objectives and goals.

Knowledge and Attributes:

1. Sales business acumen. The skills supporting successful selling through organizational and business outcome mindset. Success will require focusing on planning, leveraging tools and data, and concentrating on company business requirements. Developing the skills to understand the client’s business (including commercial and financial aspects) in order to bring value to them from the company's portfolio of services.
2. Sales client engagement and management. The skills used to effectively manage and analyze the client throughout the client lifecycle, with the goal of improving client relationships and driving sales growth. Success will require detailed understanding of client needs, effective sales planning, and building trust, all while managing to client expectations. Developing the skills required to know the client, building effective and lasting relationships with them and to be seen as a trusted advisor.
3. Sales solution skills. The knowledge of the company's offerings, client applications, use cases, and market trends and the skill to apply them to individual client and prospect situations that positions the sales team member as an expert client advisor. Success will require the ability to link the organizational offerings, including high-value services to specific client and prospect needs and outcomes.
4. Sales resources optimization. Building internal relationships, working with pursuit teams and leveraging vendors as resources throughout the sales cycle.
5. Sales pursuit. The skills and knowledge that enable a sales team member to create success by identifying and advancing opportunities at assigned prospects and clients. Success will require both individual ownership as well as accountability for coordinating internal and external resources in order to close sales opportunities.
6. Sales strategy execution. The skills to ensure that the sales strategy is aligned to the business strategy.
7. Sales business management. The skills to ensure that target setting and associated processes are aligned to meeting the target.
8. Sales talent management and enablement. The skills to ensure that results are achieved through effective talent management.

Academic Qualifications and Certifications:

1. Bachelor's degree or equivalent in business or marketing or a related field.

Required Experience:

1. Advanced experience in a sales management role.
2. Minimum 10 years sales experience in UAE with strong vendor and client relationships.
3. Advanced sales work experience gained within a similar environment.
4. Advanced sales planning and operational execution experience.
5. Advanced track record of meeting/exceeding sales targets and driving business outcomes.
6. Advanced experience negotiating on extremely critical matters.
7. Advanced go-to-market planning and execution experience.

Workplace type:

On-site Working

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today.