lavori da Customer Service Manager in località Emirati Arabi Uniti

Our Business Intelligence Team provides services solutions and support to a wide range of customers including financial institutions corporations universities government agencies executives and business professionals.

The prime focus of this role is to grow the Dow Jones Business Intelligence line of solutions in the Middle East. Based in Dubai the Key/Strategic Account Manager is responsible for strategic retention and significant growth within the regions largest and most critical accounts. This role requires managing the complete solutions sales cycle for Dow Jones Business Intelligence products and services and driving new business revenue with a specific focus on the top-tier market.

• Manage the existing portfolio of Key/Strategic Business Intelligence clients with a focus on the top eight banks in the UAE to ensure retention and significantly increase contract value.
• Lead the identification qualification development and closure of new complex business for the entire Risk & Compliance product portfolio to achieve New Business Revenue goals.
• Identify and analyze underlying customer business and sales issues in order to match the appropriate Risk & Compliance solution/technology to the customers requirements. A sophisticated solution sales approach is a pre-requisite.
• Contribute thought leadership around the strategic direction of the Risk & Compliance business on subjects such as brand positioning value proposition and product roadmap.
• Work closely with senior management and marketing to ensure that events PR branding and communication supports sales objectives and execution plans.
• Maintain and leverage relationships with external facilitators such as technology companies providing advisory services to the market.

• 7 years of experience selling to Financial Institutions and Government Entities with a proven track record of selling to the top eight banks in the UAE.
• Extensive knowledge of compliance regulation across the region and deep familiarity with Risk and Compliance solutions available on the market.
• Fluency in Arabic and English. Degree level education.
• Experience in selling complex information and/or compliance tools to senior business decision makers (C-level/Executive).
• Exceptional ability to utilise effective influencing strategies to gain agreement or commitment to proposed Risk and Compliance solutions in order to help advance the sales process to the next level.
• Exceptional ability to speak knowledgeably about customers issues to demonstrate/convey an understanding of it.

• Comprehensive Insurance Plans
• Paid Time Off
• Family Care Benefits
• Access to Dow Jones Products
• Subscription Discounts
• Employee Referral Program
• Employee Well-being Support & Fitness Programs

Reasonable accommodation: Dow Jones Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or expression pregnancy age national origin disability status genetic information protected veteran status or any other characteristic protected by law. EEO/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application due to a disability email us at Please put Reasonable Accommodation in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Business Area: Dow Jones - Business Intelligence

Job Category: Sales

Union Status: Non-Union role

Manager