Customer Service Manager jobs in United Arab Emirates

We are seeking a motivated and experienced Food and Beverage Supervisor to join a prestigious hospitality team in Dubai. The ideal candidate will play a key role in ensuring smooth day-to-day operations across food and beverage outlets, delivering exceptional service, and supporting team performance.

1. Supervise and coordinate daily food and beverage operations to ensure high-quality service standards
2. Lead and support front-of-house staff including waiters, bartenders, and hosts
3. Maintain a clean, safe, and welcoming environment for guests and staff
4. Monitor guest satisfaction and handle any service issues or complaints professionally
5. Assist in staff training, development, and performance evaluations
6. Ensure compliance with hygiene, safety, and sanitation guidelines
7. Support inventory control, stock ordering, and supplier coordination
8. Contribute to the implementation of service improvements and promotional initiatives
9. Work closely with management to achieve service, sales, and operational goals

1. Minimum 2-3 years of experience in a supervisory role within a food and beverage or hospitality environment
2. Diploma/Bachelor's degree in hospitality or a related field
3. Strong leadership and interpersonal skills
4. Excellent communication and customer service abilities
5. Knowledge of food safety regulations and service standards
6. Familiarity with POS and restaurant management systems
7. Ability to work under pressure and in a fast-paced setting
8. Flexibility to work shifts including evenings, weekends, and holidays
9. Fluency in English; additional languages are a plus

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Disclaimer: Black Pearl will never ask for money or any form of payment to process or consider your application. If you receive such a request, please contact our office or message us through our website.