Guest Experience Leader: Front Office Supervisor

AccorHotel; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global hotel chain in Ras al-Khaimah is seeking a Front Office Supervisor to lead a team focused on creating unforgettable guest experiences. The ideal candidate will have a minimum of 1 year experience in a similar role and preferably at a Resort in the UAE. Skills in OPERA and a strong focus on guest satisfaction are essential. The position offers opportunities for team growth and involvement in community activities. This is a full-time role with a commitment to diversity and inclusion.

Benefits

Employee benefit card offering discounted rates

Learning programs

Growth opportunities in the property and globally

Corporate Social Responsibility activities

Qualifications

• Minimum of 1 year experience in a similar role.
• Previous experience in a Resort in UAE, especially Accor preferred.
• Service focused personality is essential.

Responsibilities

• Assist in daily Front Office Operations and guest experience.
• Supervise and delegate duties to the team.
• Liaise with departments to ensure high guest service.
• Focus on guest feedback to improve satisfaction.

Skills

Guest satisfaction focus

Strong interpersonal skills

Front Office Operations

Problem solving abilities

Service focused personality

Tools

OPERA

Job description

Front Office Supervisor
Passionate about guest interaction front office As a Supervisor you will lead your team to create unforgettable guest experiences for our guests.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference in the local community through our Corporate Social Responsibility activities like Planet 21
  

What you will be doing:

• Assist in daily FO Operations and smooth arrival and departure experience
• Supervise and delegate duties; Ensure brand standards are maintained
• Regularly review daily reports to proactively lead the operations smoothly
• Liaise with other departments to ensure the highest standard of guest services
• Focused on guest feedback and always on go to improve the guest satisfaction scores

Qualifications :

Your experience and skills include:

• Should have min. 1 years experience in similar role.
• Previous experience in a Resort in UAE especially Accor would be preferred
• Experience with OPERA is mandatory
• Should be well versed with Front Office Operations
• Service focused personality is essential and a passion for hospitality
• Strong interpersonal and problem solving abilities and the ability to lead by example

Your team and working environment:

Fun-loving vibrant and passionate to grow with us!

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Additional Information :

Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo!#BELIMITLESS

Remote Work :

No

Employment Type :

Full-time