Front Desk Team Leader - Guest Experience Champion

Rotana Hotels; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel chain in the UAE is seeking passionate Front Office professionals who excel in customer service. You will be responsible for receiving guests, supervising Front Desk staff, and ensuring smooth service delivery. A degree in hospitality and experience in a similar role are required. Strong communication skills in English and computer literacy, especially with Opera PMS, are essential for success in this position.

Qualifications

• Previous experiences in the Front Office Department within a hotel.
• Knowledge in an additional language is a plus.

Responsibilities

• Receive guests in a professional and friendly manner.
• Maintain effective communication with all related departments.
• Supervise all Front Desk employees.
• Verify all cashier closures of Front Desk Agents.
• Ensure all guest registrations are completed.

Skills

Excellent written and spoken English communication

Interpersonal skills

Problem solving abilities

Computer literate

Knowledge of Opera PMS

Education

Degree in hospitality

Job description

A leading hotel chain in the UAE is seeking passionate Front Office professionals who excel in customer service. You will be responsible for receiving guests, supervising Front Desk staff, and ensuring smooth service delivery. A degree in hospitality and experience in a similar role are required. Strong communication skills in English and computer literacy, especially with Opera PMS, are essential for success in this position.