1,589
Customer Service Manager jobs in United Arab Emirates
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INSURANCE / RCM SUPERVISOR
Skills Hub Recruitment Solutions
Abu Dhabi
On-site
AED 120,000 - 200,000
30+ days ago
Dratfting Team Leader
National Petroleum Construction Company Limited
Abu Dhabi
On-site
AED 80,000 - 120,000
30+ days ago
UAE National_Senior Change Manager | Group Tech & Dig Platforms | Corporate Services
Robinson & Co (Singapore) Pte Ltd
Dubai
On-site
AED 120,000 - 200,000
30+ days ago
Food and Beverage Supervisor
Shaza Hotels
United Arab Emirates
On-site
AED 120,000 - 200,000
30+ days ago
Connect with headhunters to apply for similar jobsLogistic Supervisor
Gulfa Mineral Water and Processing Industries LLC
Ajman
On-site
AED 120,000 - 200,000
30+ days ago
Team Leader Vehicle Film Installer (PPF, Tint, Wrapping)
TREC Recruitment
Dubai
On-site
AED 120,000 - 200,000
30+ days ago
Front Office Supervisor | Hilton Abu Dhabi Yas Island
Hilton
Abu Dhabi
On-site
AED 120,000 - 200,000
30+ days ago
Team Leader of Product Analytics
inDriver
United Arab Emirates
On-site
AED 120,000 - 180,000
30+ days ago
Team Leader RB-Branch (Outsource)
ADIB Group
Abu Dhabi
On-site
AED 120,000 - 200,000
Full time
30+ days ago
Job summary
A leading company in the banking sector seeks a Team Leader to manage and develop strategies for a dedicated team in Abu Dhabi. The role involves ensuring performance targets are met and fostering a productive environment while maintaining adherence to company policies. Candidates should have strong skills in team management, strategic planning, and customer handling, along with familiarity with core banking systems.
Qualifications
- Familiarity with banking and application sourcing systems is required.
- Exposure to Outlook, Email, and HR systems necessary.
Responsibilities
- Managing a team to meet set targets and adhering to ADIB policies.
- Coaching IFEs and ensuring business compliance with Sharia regulations.
- Conducting annual appraisals and recommending staff recognition.
Skills
Team Management
Strategic Planning
Customer Complaint Handling
Performance Evaluation
Coaching
Tools
Core Banking Systems
Outlook
HR Systems
Job description
Description
Role: Team Leader (RSS)-PF
Location: Abu Dhabi
Role Purpose:
- Managing a team and ensuring that overall responsibilities are achieved while projecting a warm image of ADIB to increase the bank's visibility in the financial market.
- Developing new strategies for the business in the respective area and building suitable plans to increase business.
Key Accountabilities of the role
- Main Responsibilities:
- To ensure that set targets are met/exceeded on time.
- Ensure the team fully adheres to ADIB policies and procedures on day-to-day business management.
- Ensure adequate leave planning for the team and effective execution.
Daily/Weekly Responsibilities:
- Ensure business is proposed/booked in accordance with ADIB policies and procedures, including Sharia compliance.
- Monitor daily activities of IFEs and ensure appropriate business management/control is in place.
- Coach the team on daily business activities to achieve monthly goals.
- Review and recommend standard credit applications and ensure the authenticity of critical documents (MRF, identification documents, bank statements, etc.).
- Update lead status on time; ensure status updates before leaving for the day.
- Monitor daily attendance; escalate regular absenteeism to SM.
- Ensure disbursement files are in order before forwarding to RFO by cross-checking customers' original documents against copies; files must be sent immediately or within one working day.
- Ensure proper handover of all customer-related files/documents before staff resigns or leaves, and arrange proper follow-up/closure of each case.
- Handle customer complaints directly; IFEs should not handle complaints directly at any point.
- Ensure all IFEs are aware of products, policies, and promotions of ADIB, and keep them updated on changes.
- Open business channels for IFEs by visiting potential employers/high-net-worth customers and introducing them to IFEs.
Monthly Responsibilities:
- Motivate high achievers by recognizing them in team meetings; create opportunities for other staff to compete for top positions in a healthy manner.
- Recognize staff training needs based on monthly performance evaluations.
- Arrange IFE training/coaching based on identified weaknesses and escalate to SM if improvement is not observed.
- Recommend disciplinary actions for those showing no improvement.
- Support SM with Al Khair STL/Settlement/Clearance/STL processes based on calls.
- Visit two ministries/departments/listed companies and provide reports to the Business Visit Report to SM.
Annual Responsibilities:
- Conduct annual appraisals and recommend staff recognition.
Specialist Skills / Technical Knowledge Required for this role:
- Familiarity with core banking and application sourcing systems.
- Exposure to Outlook, Email, and HR systems.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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