Customer Service Manager jobs in United Arab Emirates

Be part of an iconic hospitality landmark

Ciel Dubai Marina, part of IHG Hotels & Resorts’ prestigious Vignette Collection, is set to redefine luxury as the world’s tallest hotel. The First Group’s flagship development featuring 1,004 elegantly designed guestrooms, 8 stunning dining destinations, 3 outdoor swimming pools, breathtaking floor-to-ceiling panoramic views, and an array of world-class amenities, Ciel offers an unparalleled hospitality experience.

Designed by the award-winning architectural firm, NORR Group, Ciel has already garnered prestigious industry accolades, including the 2019 International Property Awards for Best International Hotel Architecture and Best Hotel Architecture Arabia. This international recognition establishes Ciel as a landmark development and a symbol of innovation in the hospitality industry.

Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Ciel Dubai Marina, Vignette Collection.

About The First Group Hospitality – The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.

Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.

At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.

The Rooms Team Leader is responsible for supervising and coordinating the housekeeping and room operations within the hotel to ensure high standards of cleanliness, comfort, and guest satisfaction. This role involves overseeing housekeeping staff, ensuring room readiness, maintaining quality control, and assisting in training and development. The Team Leader will work closely with other departments to enhance the overall guest experience and ensure operational efficiency.

• Supervise and coordinate daily housekeeping operations, ensuring rooms and public areas meet hotel cleanliness standards.

• Assign tasks and monitor the performance of housekeeping staff to ensure efficiency and quality.

• Conduct regular inspections of guest rooms and public spaces, addressing any deficiencies.

• Ensure compliance with hotel policies, hygiene regulations, and safety standards.

• Assist in training housekeeping staff on best practices, procedures, and customer service.

• Monitor room inventory, linen supplies, and cleaning equipment, ensuring proper stock levels.

• Address guest requests, concerns, and complaints in a timely and professional manner.

• Coordinate with maintenance and front office teams to ensure room readiness and smooth guest check-ins.

• Implement and oversee housekeeping schedules and shift planning to maintain efficiency.

• Report and document any maintenance or repair needs in guest rooms and common areas.

• High school diploma or equivalent; hospitality management certification is a plus.

• Minimum of 3 years of housekeeping or hotel operations experience, with at least 1 year in a supervisory role.

• Strong knowledge of housekeeping procedures, cleaning techniques, and quality control.

• Ability to lead and motivate a team, ensuring high productivity and staff morale.

• Excellent attention to detail and organizational skills.

• Strong communication and interpersonal skills to interact with guests and staff.

• Proficiency in Microsoft Office and housekeeping management software.

• Ability to handle multiple tasks and work under pressure in a fast-paced environment.