Field Service Manager

Hitachi; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading energy solutions company in Abu Dhabi is seeking a Field Service Manager to oversee Field Service Operations. In this role, you will ensure high-quality service delivery and customer satisfaction while expanding the Field Service population in line with business growth. You will lead a team, drive operational excellence, and foster strong collaboration across departments. Ideal candidates will have a degree in engineering and significant experience in leadership within the power sector.

Qualifications

• 5+ years of experience in leading large teams.
• Strong customer focus and result-oriented.
• Experience in the power sector (high voltage transformers, grid integration).
• Proficient in spoken and written English.

Responsibilities

• Oversee Field Service Operations ensuring quality service delivery.
• Develop and manage competency matrix for the Field Service Network.
• Foster collaboration between factories and service units.
• Lead a team of field service engineers ensuring safety and quality.

Skills

Leadership skills

Customer focus

Analytical abilities

Problem-solving skills

Communication skills

Interpersonal skills

Ability to work in a fast-paced environment

Multilingual capabilities

Education

Bachelor's degree in electrical or mechanical engineering

Job description

Location: Abu Dhabi Abu Dhabi United Arab Emirates

Job ID: R0099933

Company Name: HITACHI ENERGY SYSTEMS LLC

Profession (Job Category): Engineering & Science

Job Schedule: Full time

Remote: No

Job Description

Hitachi Energy is seeking a Field Service Manager (Service Operations). In this role we will be responsible for overseeing and optimizing Field Service Operations at Hitachi Energy Services - UAE ensuring high- quality service delivery and customer satisfaction. Additionally the role will focus on expanding our Field Service population in line with Service and New Business growth in UAE & assigned market countries Oman Pakistan. The role works closely with operations training network and to be able drive operational excellence in Field service team and lead a team of Field service engineers. This role reports directly to the Local Service Unit Manager UAE (LSU PGSV UAE).

How you’ll make an impact

• Leading developing and managing the requirements for the role and competence matrix of Field Service Network for the UAEs Hitachi Energy Service division and the Field Service Network capabilities and capacity planning standard framework tools and standards.
• Foster a culture of continuous improvement and operational excellence within the Field Service Operations.
• Foster a culture of strong collaboration between the factories service units and functions.
• Attending site escalation meetings. Lead Team of field service engineers to ensure the service projects are executed with safety and quality.
• Participate in critical project reviews. Ensure projects costs are within limits overruns are flagged early.
• Ensure regular updates project progress timesheets Co-ordinate with different departments in factory such as Engineering Sales SCM PM etc. to get the required information for smooth execution of service projects.
• Measure team KPIs and report monthly. Take necessary measures to focus KPI that are not achieving the target.
• Provide update to Service management team on statuses of various service projects.
• Ensure all the team / individuals are audited and audit shortcomings are followed up and closed on time.
• Coordinating with internal teams (technical operations finance and legal) for proposal preparation delivery and project execution from time to time and maintaining contact with various suppliers & service vendors.
• You will be responsible for ensuring compliance with applicable external and internal regulations procedures and guidelines.
• Living Hitachi Energys core values safety and integrity which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

• A bachelors degree in electrical or mechanical engineering is preferred.
• Minimum 5 years of experience in leading large teams strong leadership and team management skills.
• Strong customer focus and result oriented.
• Excellent analytical and problem-solving abilities & Strong communication and interpersonal skills.
• Ability to work in a fast-paced dynamic environment and to work independently with a strategic and result-oriented mindset.
• Excellent communication and interpersonal skills.
• Experience in the power sector (high voltage transformers grid integration service) sector.
• Knowledge of specific power sector systems and technologies.
• Multilingual capabilities & Complex project implementation record.
• Proficiency in both spoken & written English language is required.

Required Experience

Manager

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