Customer Service jobs in United Arab Emirates

Who we are

Our Hotels

We work with some of the most talented and unique individuals in our business who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is after all our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust, collaboration, and appreciation. Supported by our annual personal development planning, tailored learning opportunities, and our Academy programs, you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together, and Creativity.

If you need us to do anything to support you during the recruitment process, such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself, please email us so that we can discuss how we can support you through the process. Please note that we will not be able to respond to individual enquiries about updates.

Reference Hotel

The Lana Dorchester Collection

Division & Department

Rooms Administrative

Job Title

Rooms Ultimate Leaders Program

Contract Type

Fixed-term

Contract Duration

12 to 18 months

Status

Full time

Position Overview

We are not just a collection of hotels but instead a talented community. A family with a shared passion and commitment to love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels steeped in history, glamour, and stories which provide the perfect stage for our people, our Legends, to live our vision: Treasured by Guests, Cherished by Employees, Celebrated Worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together. If you require any special accommodations during the interview process, please let us know.

When you join us on the Ultimate Leader Programme (ULP), you start a unique opportunity to become celebrated as the very best in your field. You will learn not only from your fellow Legends but also through our award-winning Dorchester Collection learning academy. You will achieve the highest standards of service and leadership that will help you build your own career story.

The ULP is a dynamic opportunity underpinned around our We Care culture, designed to fast-track you in achieving a supervisory role upon completion of the programme.

Throughout the program, you will experience different areas within our Rooms Department. Our senior leaders will guide and support you as you develop the technical and behavioral skills to become a well-rounded hospitality specialist.

During your time as a ULP, you will participate in various training sessions organized by our Learning & Development team, led by our Dorchester Collection Learning Academy, offering valuable exposure and learning opportunities.

What you'll get

• World-class Development Opportunities and structured learning program
• Experience all the advantages that our full-time employees enjoy at The Lana Dubai Dorchester Collection
• Meals on Duty
• Private Medical Insurance
• Life Insurance
• Annual Flight Allowance
• Company Accommodation
• Company-provided transportation to and from work
• Uniform provided by the Company with complimentary laundry
• Service Charge

What you'll do

• Join us for a minimum of 12 months, extendable to 18 months, rotating through different areas for 3 to 6 months each.
• Have a dedicated mentor from the business to support and guide your career start.
• Participate in leadership training, learning about leadership styles, feedback, personality types, and more.
• Connect with our Senior Leadership team through mentorship for networking and guidance.
• Partner with our Learning and Development team for regular training and workshops.
• Work on specific industry and development projects, including personal and business focus projects.
• Potentially obtain a permanent full-time position within the department after successful program completion.

The items shared are the essence of a day in the life of a ULP, but we will provide specifics on how we care for our hotel.

What you'll bring

• Ideally a recent graduate in Hospitality & Tourism (or a related field) with a strong desire to grow and advance.
• Our values of Passion, Personality, Respect, Working Together, and Creativity guide us daily. As a ULP, you'll have the opportunity to embody these and continue our legacy.
• Great communication skills with a strong customer service ethic.
• Please include a motivational letter with your updated CV when applying.

Job Location

United Arab Emirates

Location

Dubai