PT
2.212
Customer Service ofertas em Emirados Árabes Unidos
Quero receber os alertas mais recentes de ofertas em Customer Service
Director- Escrow Product Management Emiratised Role
First Abu Dhabi Bank
Dubai
Presencial
AED 300 000 - 400 000
Há 30+ dias
Groups, Conference and Events Assistant Manager (Mandarin Speaker) | Waldorf Astoria Dubai Palm[...]
Hilton Worldwide, Inc.
Dubai
Presencial
AED 183 000 - 258 000
Há 30+ dias
Senior Specialist - Paid Search Media
Abu Dhabi Commercial Bank
Abu Dhabi
Híbrido
AED 120 000 - 200 000
Há 30+ dias
Descobre mais oportunidades do que em qualquer outro lugar. Procura mais ofertas agoraAutomotive Service Advisor — UAE National (Abu Dhabi)
Robinson & Co (Singapore) Pte Ltd
Emirados Árabes Unidos
Presencial
AED 60 000 - 80 000
Há 30+ dias
Cafe Assistant/ Customer Service Associate | Retail | M&S | UAE
Robinson & Co (Singapore) Pte Ltd
Emirados Árabes Unidos
Presencial
AED 60 000 - 120 000
Há 30+ dias
Liga-te a headhunters e candidata-te a empregos semelhantesGuest Services Executive (Front Desk) Conrad Abu Dhabi Etihad Towers
Hilton
Abu Dhabi
Presencial
AED 120 000 - 200 000
Há 30+ dias
Receptionist - The WB Abu Dhabi, Curio Collection by Hilton
Hilton Worldwide, Inc.
Abu Dhabi
Presencial
AED 60 000 - 120 000
Há 30+ dias
Receptionist The WB Abu Dhabi, Curio Collection by Hilton
Hilton
Abu Dhabi
Presencial
AED 60 000 - 120 000
Há 30+ dias
Bartender at Waldorf Astoria Dubai International Financial Centre
Hilton
Dubai
Presencial
AED 60 000 - 120 000
Há 30+ dias
Server | Waldorf Astoria Dubai Palm Jumeirah
Hilton Worldwide, Inc.
Dubai
Presencial
AED 60 000 - 120 000
Há 30+ dias
Receptionist Abu Dhabi International Airport Business Park
Premier Inn Hotels LLC
Abu Dhabi
Presencial
AED 60 000 - 120 000
Há 30+ dias
Customer Service Representative
Careers International
Dubai
Presencial
AED 60.000 - 80.000
Tempo integral
Há 30+ dias
Resumo da oferta
A service-oriented company in Dubai seeks a candidate to manage warranty claims and ensure timely responses to customer inquiries. Responsibilities include coordinating repairs, maintaining service records, and providing training to retail staff. Ideal candidates will have strong communication skills and a focus on customer satisfaction. This position involves regular interaction with retail accounts and requires a proactive approach to service improvement.
Responsabilidades
- Oversee all local regional & international claim processing from submission to resolution ensuring timely responses.
- Respond to customer queries swiftly providing solutions to resolve issues.
- Liaise with repair centers for efficient maintenance services.
- Conduct indepth product knowledge sessions for retail staff across all retailers primarily in UAE.
- Perform regular store audits to ensure proper product displays.
- Establish and nurture long-term relationships with retail accounts.
Descrição da oferta de emprego
Responsibilities
- Manage warranty claims: Oversee all local regional & international claim processing from submission to resolution ensuring timely responses.
- Maintain a system to track all claims and replacements for all Leclerc Things for Kiddz claims together with the help of internal CRM FreshDesk.
- Handle customer inquiries: Respond to customer queries (End consumer or retail queries coming from each key account) swiftly providing solutions to resolve issues. Maintain a customer feedback log for service improvement.
- Coordinate & Implement all Repair process: Liaise with repair centers for efficient maintenance services. Ensure all repairs meet quality standards.
- Maintain service records: Record service activities and resolutions systematically Provide regular service performance reports.
- Assist with troubleshooting: Guide customers with product troubleshooting quickreference troubleshooting documents.
- Provide retail training: Conduct indepth product knowledge sessions for retail staff across all retailers primarily in UAE for Leclerc & other TFK brands. Offer ongoing training updates for new products and services.
- Monitor store visits: Perform regular store audits to ensure proper product displays discuss brand/product level actionable improvement steps.
- Address retail issues: Act promptly on retail concerns providing resolutions within set timeframes. Escalate unresolved issues to senior management.
- Analyze retailer feedback: Collect feedback through surveys and store visits. Use insights to suggest service or product improvements.
- Manage account communications: Handle all service-related correspondence with retail accounts. Maintain an organized record of communications and agreements.
- Build retail relationships: Establish and nurture longterm relationships with retail quarterly checkins to align service goals.
- Develop and implement clear standardized Retail Tags to showcase key product features across major retailers. Include essential information such as warranty period IATA certification and cabin approval status for Gear Category to support & push informed purchasing decisions.
- For Leclerc as brand this will be incredibly important in future going forward for product improvement & development.
- Provide service updates: Share timely updates on new services warranty policies and product enhancements. Maintain a retailer update schedule.
- Follow the key account-level route to visit stores A and B regularly ensuring key stock levels are maintained. Gather retail feedback during visits and promptly communicate insights to management to support timely monthly replenishments and inventory planning.
* O salário de referência é obtido com base em objetivos de salário para líderes de mercado de cada segmento de setor. Serve como orientação para ajudar os utilizadores Premium na avaliação de ofertas de emprego e na negociação de salários. O salário de referência não é indicado diretamente pela empresa e pode ser significativamente superior ou inferior.