Telephone Operator for Conrad Dubai

Hilton; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

Conrad Dubai, part of Hilton, is seeking a Telephone Operator to enhance guest experiences through effective communication and customer service. The role involves managing guest inquiries, handling emergencies, and promoting hotel offerings to ensure a high standard of service and safety.

Qualifications

• Positive attitude and excellent communication skills, especially over the phone.
• Commitment to delivering high-quality customer service.
• Ability to work independently and as part of a team.

Responsibilities

• Accept, deliver, and respond to guest and management messages and inquiries.
• Handle emergency calls immediately and provide accurate information.
• Demonstrate knowledge of hotel facilities and services.

Skills

Communication skills

Customer service

IT skills

Job description

What are we looking for

The Telephone Operator at Conrad Dubai, serving Hilton brands, consistently works on behalf of our Guests and collaborates with other Team Members. To succeed in this role, you should embody the following attitude, behaviors, skills, and values:

• Positive attitude and excellent communication skills, especially over the phone
• Commitment to delivering high-quality customer service
• Ability to work independently and as part of a team
• Proficiency in IT skills

It would be advantageous to demonstrate the following:

• Previous experience in a customer-focused industry

What is it like to work for Conrad Hotels & Resorts?

Conrad Hotels & Resorts combines contemporary design, sophisticated amenities, and personalized service. Our guest service is instinctive, discreet, and enhanced by innovation to provide exceptional travel experiences worldwide. Our Team Members are at the heart of it all!

EOE/AA/Disabled/Veterans

The Telephone Operator at Conrad Dubai handles messages, inquiries, emergencies, and uses their knowledge of hotel facilities, services, and local attractions to respond promptly and effectively to guests.

What will I be doing?

As a Telephone Operator at Conrad Dubai, you will accept, deliver, and respond to guest and management messages, inquiries, and emergencies, utilizing your knowledge of hotel facilities, services, and the local area to serve guests efficiently. Your responsibilities include:

• Achieving positive outcomes from guest queries promptly and efficiently
• Accepting and delivering messages accurately for guests and management
• Ensuring wake-up calls are made at the correct times
• Demonstrating knowledge of hotel facilities and services, and promoting offerings when appropriate
• Handling emergency calls immediately and providing accurate information
• Maintaining high levels of customer service at all times
• Complying with hotel security, fire regulations, and health and safety legislation
• Attending training sessions as required
• Having knowledge of hotel services, local attractions, and landmarks
• Following company brand standards
• Assisting other departments as necessary