Receptionist The WB Abu Dhabi, Curio Collection by Hilton

Hilton; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A global hospitality company in Abu Dhabi is seeking a Receptionist to provide exceptional reception services for guests. You will ensure efficient check-in/check-out experiences, handle guest queries, and maintain high standards of customer service. Ideal candidates possess a high school diploma and prior customer service experience. This full-time role offers an opportunity to be part of a prestigious hotel brand.

Qualifications

• Previous experience in a customer-focused industry.
• Positive attitude and good communication skills.
• Excellent grooming standards.

Responsibilities

• Achieve positive outcomes from Guest queries in a timely manner.
• Ensure an efficient reception experience for Guests.
• Maximize room occupancy and use up-selling techniques.

Skills

Customer service

Communication skills

Teamwork

IT proficiency

Education

High school certificate or equivalent

Job description

Overview

A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

Responsibilities

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary

Qualifications

• Previous experience in a customer-focused industry
• Completed high school certificate or equivalent
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

Preferred capabilities

• Previous experience in cash handling

What it’s like to work for Hilton

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work locations

THE WB Abu Dhabi, Curio Collection by Hilton

Schedule

Full-time

Brand

Curio Collection by Hilton

Job

Guest Services, Operations, and Front Office