Retail Customer Experience Associate — Upsell & Merchandising

Robinson & Co (Singapore) Pte Ltd; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading retail company in the UAE is seeking a Customer Service Associate. In this role, you will deliver exceptional service, manage store standards, handle customer inquiries, and assist with sales operations. Ideal candidates will have experience in customer-facing roles, excellent communication skills, and the ability to maintain store cleanliness and organization. This position offers the opportunity to enhance customer satisfaction and contribute to sales efforts.

Qualifications

• Previous experience in customer-facing roles, with a focus on providing excellent service.
• Strong verbal communication and interpersonal skills to interact with customers effectively.
• Ability to maintain high store standards, both in terms of product organization and cleanliness.
• Experience in operating cash registers and following cash handling procedures.

Responsibilities

• Engage with customers to provide a high level of service and assist with their needs.
• Address basic customer complaints and escalate issues as needed.
• Ensure that the store is well-organized and adheres to company visual merchandising standards.
• Regularly clean and maintain the sales floor to create an inviting shopping environment.
• Help manage inventory and ensure the store is fully stocked.
• Recommend products to customers based on their needs.
• Operate the cash register, process transactions, and follow company policies for handling payments.

Skills

Upselling

Cross-selling

Customer service

Job description

A leading retail company in the UAE is seeking a Customer Service Associate. In this role, you will deliver exceptional service, manage store standards, handle customer inquiries, and assist with sales operations. Ideal candidates will have experience in customer-facing roles, excellent communication skills, and the ability to maintain store cleanliness and organization. This position offers the opportunity to enhance customer satisfaction and contribute to sales efforts.