Customer Experience Coordinator

REPA GROUP; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company is seeking an experienced Customer Experience Coordinator in Dubai. This role oversees daily operations, coaches team members, and ensures exceptional customer interactions, directly contributing to the growth and success of the business. The ideal candidate should possess strong leadership skills, extensive GCC experience, and a customer-centric mindset.

Benefits

Informal atmosphere and international work environment

Continuous training and professional development support

Housing and transportation allowance

Qualifications

• 5+ years in customer service or sales in the GCC region.
• Expertise in export processes from UAE.
• Proven leadership and team management experience.

Responsibilities

• Ensure smooth communication with clients and manage order processing.
• Oversee preparation of customs documentation and compliance.
• Identify new sales opportunities and maintain strong customer relationships.

Skills

Customer-oriented thinking

Strong communication skills

Organizational skills

Education

Master Degree in Economics

Tools

MS Office

ERP systems

Job description

We are looking for an experienced and motivated Customer Experience Coordinator to lead a small but dynamic team focused on delivering outstanding service. You will join a small, agile local team where your contributions truly matter — you’ll take the lead on essential tasks and help us grow our business in the region.

You will oversee daily operations, coach team members, and ensure that every customer interaction reflects our high standards of quality, professionalism, and care. If you are customer-obsessed, highly organized, and ready to make a real impact, we want to hear from you!

Key responsibilities

• Customer Interaction & Order Management : ensure smooth communication with clients and manage order processing to deliver fast, accurate, and helpful service.
• Documentation & Compliance : oversee preparation of customs documentation, ensure compliance with export regulations, confidentiality standards, and legal requirements, manage relationship with customs authorities, commercial partners and forwarders
• Sales Collaboration : identify new sales opportunities, maintain strong relationships with customers, provide relevant insights, and support revenue growth
• Technical support and collaboration : use technical documentation (e.g., exploded views) to identify parts and coordinate with Technical teams when necessary

Qualifications

• Master Degree in Economics area or related field
• 5+ years of experience in customer service or sales, specifically within the GCC region
• Expertise in export processes from UAE Jafza free zone to the GCC region
• Proven leadership and team management experience
• Strong customer-oriented thinking and approach
• Fluency in English (Arabic is a plus)
• Customer-centric mindset and strong communication skills
• Organized, proactive, and able to manage high volumes of requests
• Proficient in MS Office; ERP system knowledge is an advantage

Additional Information

Jebel Ali Free Zone, W3VX+343 - Mina Jebel Ali - Jabal Ali Industrial Second - Dubai - Emirati Arabi Uniti

What we offer

• Informal atmosphere, international work environment with real growth opportunities
• A close-knit, agile local team where your voice matters
• Continuous training and professional development support
• Housing and transportation allowance
• Full-time role, Monday to Friday (8 hours)