Customer Service jobs in United Arab Emirates

Job Description:

The Sales Coach will be accountable for supporting existing and new members of the sales team in their continual development in role focussing on all aspects of their role including the development of technical process and products skills and knowledge and their ongoing development of soft skills and behaviours.

• Support advisors to meet and exceed their sales and retention targets
  within compliance and relevant legislation.
• Conduct one on one soft skills and sales coaching for team members to
  support the team to continually build their knowledge sales skills and support
  them to provide an outstanding experience to our customers.
• Through coaching ensure compliance with relevant legislation and
  compliance particularly to ensure that the correct processes are
  being followed in relation to handling customer complaints and the fair
  treatment of customers.
• Continually maintain a personal high level of knowledge of procedures
  products systems being the most knowledgeable person in the team.
• Handle escalated customer calls and emails.
• Being a role model in the department for providing outstanding service to
  customers and demonstrating excellence in behaviours relating to Bupa’s values.
• Deliver huddle updates relating to any process/system/quality updates.

• Can demonstrate a high level of knowledge of Bupa insurance products and Sales systems and procedures.
• Excellent Sales skills, coaching skills, interpersonal and communication skills are required with emphasis on the ability to develop people to achieve successful outcomes.
• Can demonstrate examples of supporting and coaching colleagues in a coaching environment (either informally as an experienced team member or more formally in a previous coaching role).
• Is able to role model within the business providing excellent customer service quality and performance against department KPIs. Role models Bupa’s values.
• Ability to inspire and create enthusiasm, energy and cooperation in others to achieve work objectives.

We’re a health insurer and provider. With no shareholders our customers are our focus. Our people are all driven by the same purpose helping people live longer healthier happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to Be you at Bupa we champion diversity and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We will make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

If you require information regarding this role in an alternative format please email:

Time Type: Full time

Job Area:

Locations: Dubai OIC