Specialist- RAK Consumer Ops Emiratised role

First Abu Dhabi Bank; Ras Al Khaimah; On-site; AED 40,000 - 55,000; Full time

Job summary

A leading banking institution in Ras al-Khaimah is seeking a candidate for back office tasks including account maintenance and opening. The position requires excellent communication skills in English and/or Arabic, with a focus on customer service and problem-solving. A diploma or high school education and 1-2 years of relevant experience are preferred but not mandatory. The role is full-time and requires strict adherence to banking policies and procedures to ensure customer satisfaction.

Qualifications

• 1-2 years experience in back office or front desk.
• Excellent communication skills in English and/or Arabic.
• Knowledge of bank operations and administration.

Responsibilities

• Perform back office tasks such as account maintenance and account opening.
• Ensure policies and procedures adherence.
• Resolve customer complaints and seek satisfaction.

Skills

Customer Service

Problem Solving

Documentation Skills

Multitasking

Excellent communication skills in English

Team player

Education

High School / Diploma in any discipline

Tools

MS Word

Excel

PowerPoint

Job description

Perform back office tasks such as account maintenance/account opening for Retail ELITE & GPB (Islamic & Conventional segment & SME for Islamic segment /NHL and CCQ data entry etc as per the process and guidelines provided by the Operation & WAH Centre Leadership.

To increase and maintain high quality standards. To ensure financial and reputational integrity of the organization to assist and to meet business expectations of operations process related to transactions on a daytoday basis to provide better services.

Possessing a strong team spirit and motivation environment.

Principal Duties & Responsibilities:

• Ensure selfpunctuality and disciplines.
• Ensure adherence of policies and procedures.
• Ensure to attend and participate in all training programs and development opportunities provided by the bank/FAB Business School.
• Carry out the functions with full integrity are attended efficiently and to ensure that turnaround time are meeting as per agreed service level.
• Establish efficient communications with internal and external related departments.
• Ensure that all documents received from branches/ Sales and the documents are reviewed/ validated before any action taken within the agreed TAT.
• Update the status and reason for rejection if any by email OR Workflow system.
• Accepts any additional work/ support required to other process in the department assigned by the Management to achieve common goals.
• Stay abreast with any new regulations/ obligations by the Central Bank of UAE.
• Resolves customer complain by providing better solution and following up to ensure resolution to seek customer satisfaction and services.
• Receive and work on feedback from Team Leaders Supervisors Managers and Trainers with a respectful and professional manner and to encourage to work with relationships based on encouragement motivation and support.
• Assist line manager in implementation of corrective and preventive actions set to avoid any possible complaints and elevate the same whenever received
• Ensure internal and statutory guidelines and procedures as well as uniform rules & practices are strictly followed in order to avoid any criticism by the auditors.

Qualifications :

• High School / Diploma in any discipline. 1 2 years experience in back office OR front line desk. Candidate without experience will also be considered.
• Customer Service Product Knowledge Quality Focus Problem Solving Market Knowledge Documentation Skills Listening Resolving Conflict Multitasking.
• Excellent communication skills in English &/or Arabic.
• Team player.
• Knowledge of bank operations & Administration.
• Good knowledge of system and in technical areas.
• Presentation skills.
• Good knowledge in MS. Word Excel and Power point

Remote Work :

No

Employment Type :

Fulltime