Guest Experience Agent - Front Desk & Upsell Expert

Hilton Worldwide, Inc.; Deira; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global hospitality company is seeking a Guest Service Agent in Dubai. The role involves providing exceptional reception services, focusing on customer satisfaction, and ensuring a smooth check-in/check-out experience for guests. Ideal candidates should have strong communication skills and previous customer service experience. This full-time position offers an exciting opportunity to join a renowned hotel brand and be part of a dynamic team dedicated to outstanding guest experiences.

Qualifications

• Previous experience in a customer-focused industry.
• Commitment to delivering a high level of customer service.
• Excellent grooming standards.

Responsibilities

• Provide reception services for Guests to enhance overall experience.
• Maximize room occupancy and promote hotel services.
• Comply with hotel security, fire regulations and health legislation.

Skills

Customer service

Communication skills

Attention to detail

Multi-tasking

Job description

A leading global hospitality company is seeking a Guest Service Agent in Dubai. The role involves providing exceptional reception services, focusing on customer satisfaction, and ensuring a smooth check-in/check-out experience for guests. Ideal candidates should have strong communication skills and previous customer service experience. This full-time position offers an exciting opportunity to join a renowned hotel brand and be part of a dynamic team dedicated to outstanding guest experiences.