Customer Service Associate jobs in Italy

Bachelor of Business Administration (Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

Job Purpose:

Professional management & maintenance of Business banking relations, in coordination with Unit Head/ Head of Enterprise Liabilities.

Principal Accountabilities:

1. Identify, solicit and acquire new SME / Commercial banking clients in line with approved corporate strategies for liabilities, Trade & treasury sales.
2. Maintain and manage an assigned portfolio of existing commercial clients to retain & grow these relationships in a profitable manner and in line with assigned business growth targets.
3. Make regular visits to clients for both monitoring and business generation purposes. Such visits are to be recorded by way of call reports which are to include all relevant information in a timely manner.
4. Conduct account planning with client service team members and cross-sell other products to SME/commercial banking clients to ensure multi-product relationship and greater share of wallet.
5. Establish effective and professional communication (both internal and external) to ensure turnaround time is within laid down parameters aiming for higher client satisfaction levels.
6. Provide guidance, advice and coaching to support officers and enhance their capabilities and potentials to hold higher responsibilities.
7. Comply with internal audit requirements in line with compliance policy guidelines, to ensure higher standards of uniformity and consistency across the organization.
8. Keep abreast of developments in the local business environment to spot business opportunities and contribute to planning process in developing corporate business strategies.
9. Develop strong level of local contacts with local businesses and financial institutions community.

Desired Candidate Profile

Education and Experience:

Bachelor's Degree in Business, Economics or Finance.

6-8 years of experience in Business banking (SME) portfolio management.