Customer Service Associate jobs in United Arab Emirates

Our client is a leading liquidity and technology provider in the crypto and FX industries.

For over a decade, they’ve been delivering advanced B2B trading, liquidity, and SaaS solutions that help brokers and financial institutions scale faster while keeping infrastructure lean.

Their products power licensed brokers, crypto exchanges, hedge funds, and asset managers across the globe — combining institutional‑grade technology with speed, transparency, and control.

We are seeking a highly motivated and results‑driven Account Executive (Arabic Speaker) to join our team. This dual‑focused role requires both the acquisition of new clients and the strategic expansion of revenue within the existing client base. You will be crucial in fostering long‑term partnerships, identifying opportunities for upselling and cross‑selling, and ensuring client solutions align with their long‑term business goals in the FinTech space.

1. Revenue Growth & Client Relationship Management

• Deepen client relationships post‑signature to identify opportunities for revenue expansion.
• Focus on strategic upselling and cross‑selling B2Broker's solutions to existing institutional clients.
• Analyze customer needs to align product presentations and maximize the success of long‑term partnerships.

2. Prospecting & Lead Generation

• Conduct thorough market research and execute targeted outbound sales campaigns (cold calling, email outreach).
• Leverage platforms to identify and qualify new leads within target industries in the MENA region.
• Build and maintain a robust pipeline of qualified leads.

3. Sales Funnel & Deal Execution

• Focus on qualifying leads effectively to ensure a good fit for B2Broker's solutions.
• Clearly articulate the unique value proposition of B2Broker's solutions.
• Conduct effective product demonstrations and presentations.
• Negotiate and close deals (both new acquisition and expansion deals).

4. Reporting, Analysis & Market Intelligence

• Analyze sales data, track KPIs (conversion rates, win rates), and develop accurate sales forecasts.
• Maintain accurate records of all activities in the Salesforce CRM system.
• Stay abreast of industry trends and competitor activities to inform sales strategies.

• Proven track record in B2B sales/relationship management, preferably in the financial or technology industry.
• Strong understanding of the financial markets and trading technologies (e.g., FX, CFDs, crypto, structured products, derivatives, etc.).
• Ability to build rapport and trust with high‑value clients.
• Proficiency in CRM tools and sales methodologies.
• Languages: Native fluency in Arabic and fluent in English (B2+).