Customer Service Associate jobs in United Arab Emirates

The Senior Sales Executive is responsible for acquiring and managing small-to-medium business (SMB) clients through direct, door-to-door sales efforts. This role involves generating leads, closing sales, and building strong customer relationships to drive revenue growth in the telecom sector.

• Sales & Business Development: Identify and target SMB customers for telecom services through door-to-door sales.
• Present and promote telecom products and services, including GSM connections (Postpaid, Fiber, and Business On).
• Conduct product demonstrations and explain features, benefits, and pricing to potential customers.
• Lead Generation & Pipeline Management: Prospect new business opportunities and maintain a steady pipeline of potential clients.
• Follow up with leads, schedule appointments, and conduct face-to-face meetings.
• Utilize CRM tools to track sales progress and update customer information.
• Customer Relationship Management: Build and maintain strong relationships with SMB customers to ensure satisfaction and retention.
• Provide after-sales support, handle customer inquiries, and resolve issues promptly.
• Act as a trusted advisor by understanding customer needs and offering tailored solutions.
• Market & Competitor Analysis: Stay updated on telecom industry trends, competitive offerings, and market conditions.
• Gather customer feedback and provide insights to improve sales strategies.
• Collaboration & Reporting: Work closely with internal teams, including marketing, customer service, and technical support.
• Prepare and submit sales reports, forecasts, and performance metrics.

• Education & Experience: Bachelor’s degree in Business, Marketing, or a related field (preferred).
• 3+ years of B2B or SMB sales experience, preferably in telecom or related industries.
• Proven track record of meeting or exceeding sales targets.

LOCATION: ABU DHABI

• Skills & Competencies: Strong sales, negotiation, and closing skills.
• Excellent communication and interpersonal abilities.
• Self-motivated, goal-oriented, and able to work independently.
• Ability to handle rejection and maintain persistence in sales efforts.
• Proficiency in selling GSM connections (Postpaid, Fiber, and Business On).