Customer Service Associate jobs in United Arab Emirates

Job Family: Sales

Req ID: 477514

Role: Vertical Sales Account Manager

Location: Doha, Qatar

We empower our people to stay resilient and relevant in a constantly evolving world. We’re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you’d make an outstanding addition to our vibrant international team.

Siemens Digital Industries is a leading innovator in automation and digitalization. Our mission is to support customers in maximizing growth, profit opportunities and ecological footprint in the discrete and process industries. Ready to create your own journey?

Join our Digital Industry as the Vertical Sales Account Manager in Qatar and drive revenue growth and achieve sales targets by building strong customer relationships and identifying market opportunities. As the relationship owner, the Vertical Account Manager assures Siemens offerings provide sustainable value, while managing both new customer acquisition and the expansion of existing customer relationships.

You’ll make an impact by:

Account Planning

• Define mid-to-the-long-term goals for strategically expanding and nurturing both new and existing accounts, ensuring alignment with the overall business strategy.

• Classify accounts into tiers based on their strategic importance and define engagement models for each segment (high-touch vs. digital-led strategies).

• Develop individual strategies and/or plans for each account, aligning with the customer’s buyer journey to achieve defined goals. Prioritize prospects and accounts to ensure resources are allocated in proportion to their tactical or strategic importance.

• Identify the necessary go-to-market channels, campaigns, and market strategies to fulfill account plan objectives.

• Schedule and plan customer interactions to foster relationships, drive engagement, and ensure alignment with sales objectives, including collaboration with C-level executives at customer organizations to understand their ecosystems.

• Conduct periodical reviews to track progress and realign strategies. Utilize market intelligence, CRM insights, and performance data to measure success against defined goals. Identify emerging opportunities, market trends, and adjust tactical execution accordingly.

Prospecting and Discovery

• Take full ownership of the opportunity pipeline for the assigned accounts in the defined market / region, managing each stage from creation to closure. Leverage available analytics to assess pipeline size, composition, and health, ensuring a clear understanding of required actions

• Execute marketing-led campaigns within the assigned customers, leveraging available assets and resources to drive engagement and pipeline growth.

• If required, develop targeted campaigns based on the specific needs of the assigned customers.

• Proactively develop relationships with assigned new customers focusing on identifying and engaging high-potential opportunities.

• Evaluate customer requirements, identifying the best potential solution fit and proposed ROI to determine the most appropriate go-to-market channel.

• Explore customer needs beyond technical requirements by identifying financial constraints and opportunities for new business models. Position financing options early to strengthen our value proposition and drive engagement.

• Analyze the customer’s financial status, perform an opportunity risk assessment, and agree with the Sales Manager on the necessary sales investment based on potential revenue.

Opportunity Management

• Drive opportunities forward by engaging with decision-makers (incl. C-level) and key stakeholder groups and providing business insights to demonstrate the need for change. Apply stakeholder strategies to manage cross-functional dynamics, addressing diverse priorities, mitigating roadblocks, and ensuring alignment on goals.

• Define the necessary team, including Sales Specialists and Technical Sales roles, to provide expertise and support in advancing the deal.

• Translate value statements into opportunity specific value propositions, addressing current and emerging customer needs and demonstrating measurable impact on customers’ business performance. Effectively communicate these propositions through direct communications, digital platforms, and in-person presentations.

• Identify and apply the appropriate pricing model, including any agreed-upon discounts or terms, to ensure competitiveness and alignment with the opportunity. Seek additional pricing support or special terms, as necessary, to secure the opportunity and meet strategic goals.

• Proactively incorporate financial services and new business models into the deal strategy, highlighting their implications. Leverage these solutions to drive mid and long-term account objectives, strengthen deal viability, and enhance operational efficiency and value.

• Build a broad influential network and community of advocates inside the account to drive upsell/cross-sell opportunities.

• Continuously monitor and evaluate risks associated with active sales opportunities, including changes in customer needs, market conditions, and competitive activity. Ensure ongoing alignment and readiness to address any issues that could impact the success of the opportunity

• Manage negotiations and deal closings effectively.

Team Orchestration

• Orchestrate internal teams and sales resources to align expertise and efforts dynamically, focusing on strategic priorities to ensure consistent delivery of value to customers and effective account engagement.

Sales Administration, Analytics and Reporting

• Accountable for providing accurate forecasts and planning information.

• Maintain accurate and complete customer records, activities, and pipeline reports within Salesforce and other CRM tools.

• Participate in Win/Loss reviews to identify lessons learned and adopt recommendations.

• Compile relevant insights from reports for Sales Management and Sales Meetings.

• Publish success stories on value realized by key customers.

• Keeps sales skills and industry know-how up to date

Your success is grounded in

You should already have significant operational experience in leading a Sales function or similar role with:

• Bachelor/master’s degree in electrical/automation/electronic/computer science/mechatronics engineering, or technical high school Diploma

• Strong customer focus

• Strong orientation to reach the targets, initiative, autonomy, and propensity to work in a team

• Strong technical experience of Automation solutions and sales within the automation market

• Knowledge of the main market dynamics and rules in Oil & Gas and Petrochemicals industry

• Local Qatar market experience in the major industries (e.g. Oil and Gas, Water and Wastewater, Infrastructure, etc.) is preferred

• Passionate and curious in discovering always new opportunities

• Continuous learning new technologies

• Proven track record and fundamental know-how in Digitalization, e.g., IoT and AI

• Good knowledge and/or work experience with Digitalization, DCS, PLC, HMI/SCADA, drives, industrial networking and related software and engineering tools

• Think about everything from the customer perspective

• Effective collaboration in networks across businesses and functions

• Always strive to develop technology and ethical guardrails in parallel

• Be a role model for openness and inclusiveness as a non-negotiable cultural element

You’ll benefit from

• 2 to 3 days of mobile working per week as a global standard.

• Diverse and inclusive culture.

• An environment where everyone can bring their whole self and feel a sense of belonging.

• the foundation to develop personally and professionally.

• Extraordinary variety of learning & development opportunities

Transform the everyday with us

We value your outstanding identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.

We celebrate the fact that our people are individuals and have different preferences and needs. If we all thought the same, we would never think of anything new! That’s why we recruit extraordinary minds from all walks of life. We are committed to furthering our culture of diversity, equity and inclusion. We encourage applications from a diverse talent pool and are happy to give the opportunity to discuss flexibility and reasonable adjustment requirements. Many of our teams are working optimally in a remote, virtual adding to our ability to offer more flexibility on how you handle your time.

Please note: Only complete applications can be considered in the selection process.