Customer Service Associate jobs in United Arab Emirates

Join a high-growth AI consultancy at a pivotal moment as we scale from startup to market leader. This is not just a sales role – it's a founding sales position with a clear path to Sales Director within 12 months for performers who achieve our aggressive growth targets. You'll work directly with the CEO to build our entire sales infrastructure while driving $400,000+ in year-one revenue across the GCC, UK, and European markets.

This role offers performance bonuses that can double the base compensation for achieving targets.

We seek an exceptional IT Sales Executive with proven AI/digital transformation consultancy experience to establish and scale our revenue operations across the GCC region with expansion into the UK and European markets. The ideal candidate combines deep technical understanding with strategic sales expertise to close enterprise deals ranging from $5,000 to $500,000. You'll build everything from scratch – sales processes, CRM infrastructure, partnership networks, and eventually your own team.

Strategic Revenue Generation

• Drive $400,000-$500,000 in year-one revenue with a clear path to $1M+ by year two
• Build and maintain a pipeline of $2-3M in qualified opportunities across GCC markets
• Close 1-2 enterprise deals monthly ($50,000-$200,000 average contract value)
• Achieve 20-25% conversion rates on qualified opportunities
• Expand average deal sizes from $50,000 to $200,000+ within the first year

Market Development & Geographic Expansion

• Primary Focus (70%): GCC, i.e. UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, and Oman
• Secondary Markets (30%): UK and European opportunities through remote selling
• Develop market entry strategies for each GCC country
• Build relationships with regional system integrators and technology partners
• Navigate cultural nuances and regulatory requirements across different markets
• Establish presence at key regional events (GITEX, LEAP, etc.)

Sales Infrastructure Development

• Design and implement a complete sales tech stack (CRM, automation, analytics)
• Create scalable sales processes supporting $100,000+ monthly revenue
• Develop pricing frameworks for different market segments and geographies
• Build a repository of proposals, case studies, and sales collateral
• Establish partnerships with 5-10 complementary service providers
• Create repeatable playbooks for different industry verticals

AI Consultancy Positioning

• Position complex AI solutions to C-suite executives across industries
• Develop value propositions achieving 40%+ gross margins
• Transition from tactical implementations to strategic transformation programs
• Build thought leadership through content and speaking engagements
• Create proprietary methodologies justifying premium pricing ($500-1000/hour equivalent)

Team Building Preparation (Upon achieving initial targets)

• Document all processes for future team scaling
• Develop training materials and onboarding frameworks
• Define sales team structure and compensation models
• Identify and recruit first sales team members

Compensation & Growth Package

Base Compensation

• Competitive base salary: AED 12000 to 19000 per month, depending on experience and skills
• Location: Dubai/Abu Dhabi preferred (remote considered for exceptional candidates)

Variable Compensation

• Uncapped commission structure: 15-20% of revenue generated
• Quarterly accelerators: 25% commission on revenue above target
• Expected total compensation Year 1: $180,000-$250,000 at target

Equity & Incentives

• Equity participation from day one (0.5-1% vesting over 4 years)
• Fast-track promotion bonuses: Additional equity grants upon promotion
• Performance milestone bonuses at $100K, $250K, $500K revenue milestones

Benefits & Support

• UAE visa sponsorship and family benefits
• Premium health insurance
• Annual travel budget for UK/Europe market development
• Professional development fund for certifications and training
• Company-provided tech stack and tools
• Flexible working arrangements

Performance Metrics & Promotion Criteria

First 90 Days

• Build pipeline of $1M+ in qualified opportunities
• Close first $50,000+ deal
• Establish partnerships with 3+ channel partners
• Complete CRM implementation and sales process documentation

6-Month Promotion Gateway (to Head of Sales)

• Achieve $200,000+ in closed revenue
• Maintain $2M+ active pipeline
• Demonstrate 20%+ conversion rate
• Establish presence in 3+ GCC markets

12-Month further Promotion Gateway

• Achieve $400,000+ total revenue
• Expand average deal size to $100,000+
• Build a partnership network generating 30%+ of leads
• Ready to hire and manage 2-3 person sales team

Why This Opportunity is Unique

This role offers unparalleled career acceleration for the right candidate. Unlike traditional sales roles with 3-5 year promotion cycles, we offer clear, achievable milestones for advancement within 12 months. You're not joining a company – you're building one. Your success directly translates to equity value, leadership responsibility, and the opportunity to build your own team and define the sales culture.

We're backed by proven entrepreneurs with successful exits and have secured initial funding to support aggressive growth. The AI consultancy market in GCC is experiencing 40%+ annual growth, and we're positioned to capture significant market share with the right sales leadership.

Required Application Materials:

1 Detailed CV highlighting GCC experience and revenue achievements

2. Sales Performance Portfolio including:

• Specific revenue achievements by year
• Largest deals closed with context
• Pipeline building and conversion metrics
• Team building or scaling experience

3. Cover Letter addressing:

• Your 90-day plan for building pipeline in GCC markets
• Strategy for balancing GCC and European market development
• Approach to achieving $400,000 year-one target
• Vision for scaling to $1M+ in year two

Selection Process:

1. Initial screening call (30 minutes)
2. Sales simulation and case study presentation
3. Panel interview with CEO and advisors
4. Reference checks, including revenue verification
5. Final interview and offer negotiation

Ready to Build Something Extraordinary?

If you're tired of incremental career progress and want to compress a decade of advancement into 12 months, this is your opportunity. We're looking for someone who sees $400,000 in year-one revenue not as ambitious but as the starting point for building a $10M+ sales organisation within three years.

Join us in revolutionising how enterprises across GCC, the UK, and Europe leverage AI to transform their businesses. Your success will be measured not just in revenue, but in the sales organisation you build, the partnerships you forge, and the market leadership position you help us achieve.

Apply now to start your journey.

We are an equal opportunity employer committed to building a diverse, inclusive team. We strongly encourage applications from GCC nationals and residents with deep regional market knowledge.

Required Qualifications

Experience

• 3-5 years in IT services/consultancy sales with a proven track record
• Demonstrated success selling to GCC markets (UAE/Saudi Arabia essential)
• Experience with complex B2B enterprise sales ($50,000+ deal sizes)
• Track record of achieving 120%+ of sales targets
• Previous experience building sales operations in a startup/scale-up environment
• Proven ability to sell across multiple time zones and cultures

Technical & Market Knowledge

• Deep understanding of AI, machine learning, and digital transformation concepts
• Ability to discuss cloud architecture, data analytics, and automation fluently
• Knowledge of GCC digital transformation initiatives (UAE Vision 2030, Saudi Vision 2030, etc.)
• Understanding of regional compliance requirements (data residency, cybersecurity regulations)
• Familiarity with industry-specific AI applications (banking, retail, government, healthcare)
• Experience with enterprise software implementation lifecycles

Skills & Competencies

• Fluent English (Arabic highly advantageous for GCC markets)
• European language skills beneficial (French, German, Spanish)
• Proven ability to manage 15-20 concurrent opportunities
• Experience with value-based pricing and ROI selling
• Strong virtual selling and presentation skills for remote markets
• Advanced CRM and sales automation expertise
• Exceptional stakeholder management across multiple decision-makers

Desired Candidate Profile

The Ideal Candidate Will:

• Thrive in ambiguous, fast-paced startup environments
• Demonstrate hunger for rapid career progression and wealth creation
• Show evidence of building something from zero (sales team, territory, product line)
• Have established a network across the GCC enterprise and government sectors
• Display an entrepreneurial mindset with ownership mentality
• Proven ability to work independently across multiple time zones
• Track record of 2-3x quota overachievement in previous roles

Performance Characteristics

• Consistently maintains 4-5x pipeline coverage
• Achieves 25%+ win rates on qualified opportunities
• Generates 30-40% of pipeline through referrals and partnerships
• Comfortable with 3-6 month enterprise sales cycles
• Able to manage both transactional and strategic deals simultaneously