Customer Service Agent-Jobs in United States

• Engage with restaurants and other food-related businesses inquiring about Talabat and drive meaningful conversations to get them to evaluate the full value of what we have to offer.
• Act as an ambassador for Talabat's mission, brand, and product.
• Convert leads to sales.
• Interact with the customer for product offering, and brand awareness on time-to-time basis by meetings and calls.
• Identify the clients who show an inclination towards the product but didn’t purchase it and follow up with them for special deals and offers.
• Provide future vendors with the best experience by supporting them with timely and accurate information about the onboarding process.
• Partner with the onboarding teams to smoothly bring newly signed partners online.
• Create and conduct effective proposal presentations, negotiate and send Request of Proposal (RFP) quoting the rates and terms of conditions to sign the contract and bring clients onboard with Talabat.
• Maintain the records and inform the Management of contacted and not contacted leads and ensure that the records are entered into personal and automated follow-up processes.
• Attain accurate and original logo and menu item pictures from client restaurants.
• Obtain the information for all delivery areas in the restaurants and minimum order charges for orders.
• Attain the information on delivery charge methodology.
• Implement promotions, coupons, and vouchers to boost and generate sales growth.
• Encourage restaurants to subscribe to the online payment gateway.
• Maintain accurate records of all sales and prospecting activities including:
• Sales calls
• Closed sales
• Follow-up activities
• Sales expense report
• Presentations
• Sales meeting report (new restaurant)
• Daily signed contract report
  

What you need to be successful

• Bachelor's degree in any field
• Excellent Verbal & Communication Skills
• Driving License and Car ownership are a preference.
• CRM Software Knowledge (optional)
• 1-2 years in B2B sales
• Fluent in English is a must

1. Sales Skills

• Expertise in identifying sales opportunities, prospecting leads, and closing deals.
• Ability to negotiate and persuade potential clients to purchase or sign contracts.
• Understanding customer needs and effectively presenting solutions to meet those needs.

2. Communication Skills

• Excellent verbal and written communication to clearly articulate the benefits of products or services to potential customers.
• Ability to build and maintain relationships with both new and existing clients.
• Strong listening skills to understand customer pain points and provide tailored solutions.

3. Negotiation Skills

• Negotiating prices, terms, and contracts with customers while ensuring profitability for the company.
• Overcoming objections and addressing concerns to help close the deal.

4. Customer Relationship Management

• Building and maintaining strong, long-term relationships with clients.
• Acting as the point of contact for customers, addressing issues, and ensuring a high level of customer satisfaction.

5. Product Knowledge

• In-depth understanding of the products or services being sold, enabling the sales executive to effectively explain their value and benefits.
• Keeping up with industry trends, competitors, and new product developments to remain competitive.

6. Time Management and Organizational Skills

• Managing time effectively to prioritize sales calls, meetings, and follow-ups.
• Organizing a schedule that allows for maximum productivity, including prospecting, client visits, and administrative tasks.

7. Problem-Solving

• Identifying customer challenges and offering solutions that fit their needs, whether through product adjustments, pricing models, or services.
• Handling objections and issues that may arise during the sales process.

8. Persistence and Resilience

• Persistence in following up on leads and maintaining a consistent sales pipeline.
• Resilience in dealing with rejection and continuing to push for new business.