Luxury Lobby Host — VIP Guest Concierge

The First Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Dubai seeks a Lobby Hostess to provide a warm welcome to guests and manage the lobby experience. The ideal candidate will have a background in customer service, strong communication skills, and a polished appearance. Responsibilities include greeting guests, coordinating with teams for seamless check-in, and enhancing guest engagement. Previous experience in an upscale environment is preferred. This is an opportunity to work in a luxury setting that values exceptional service.

Qualifications

• Previous experience in a customer-facing or hostess role within a hotel or upscale environment.
• Excellent verbal communication and interpersonal skills.
• Professional grooming, polished appearance, and confident presence.
• Ability to remain calm, attentive, and courteous in a fast-paced setting.

Responsibilities

• Greet all guests, visitors, and VIPs in a friendly and elegant manner.
• Offer assistance with directions, seating, and check-in guidance.
• Coordinate with the Front Office and Concierge teams for smooth guest journeys.
• Monitor lobby traffic and proactively offer support or refreshments.
• Handle guest queries and complaints professionally.

Skills

Customer service experience

Communication skills

Professional appearance

Fluency in English

Hospitality etiquette

Job description

A leading hospitality company in Dubai seeks a Lobby Hostess to provide a warm welcome to guests and manage the lobby experience. The ideal candidate will have a background in customer service, strong communication skills, and a polished appearance. Responsibilities include greeting guests, coordinating with teams for seamless check-in, and enhancing guest engagement. Previous experience in an upscale environment is preferred. This is an opportunity to work in a luxury setting that values exceptional service.